Anna Schofield
Doreen
Overview
28
28
years of professional experience
Work History
Housing and Place Manager
Department of Families, Fairness and Housing (DFFH)
North East Melbourne Area
06.2022 - Current
- The Housing and Place Manager, Yarra Housing provides leadership and management of high-quality tenancy, property and asset management services across the Housing estates
- My role provides the team support and supervision in the daily operational needs to ensure public housing renters have access to the support they need and support the Directorate’s office with reporting and management of priorities
- The role also allows me to work closely with community groups to continue this support and ensuring staff have strong stakeholder relationships to meet the needs and demands of renters
- Manage a team of housing staff including Team Leaders, Senior Housing Staff and Housing Service Officers in the day-to-day management of public housing and placed based support
- Leading the tenancy and property management including rental arrears, vacant management, dispute and complaints management and other operational functions
- Support the development of staff including building capabilities and skills
- Monitoring Key Performance Indicators (KPI) and operational budgets for the area office - implement new reporting tools and review current strategies to ensure improved outcomes and achievements
- Support the North-East Melbourne Directorate office, including Area Director and Deputy Secretary to ensure the department’s key priorities are operationalised and delivered
- Stakeholder relationship with community groups, local council, department program areas and contract management of Head Contractor
- Implementation of reporting tools for core KPI and priorities across Yarra Housing to ensure all three housing offices were in line with the Arrears and Vacant strategies
- Implementation and facilitation of Yarra Housing Property Workplan to improve efficiency and output of work for the management of assets
- Participation and driving of the Yarra Zero, Homelessness Initiative and Connecting Fitzroy Network
- These two community-based initiatives to support local people into safe homes with support has been a great achievement
- It has allowed me to have a deeper understanding of the work of the local agencies and increase collaboration of services
- Building a strong positive workplace culture – addressing concerns as they arise and ensuring procedures are followed through with conciseness and transparency
- Building capacity of staff – ensuring staff have PDP updated and support their goals through Learning and Development, Supervision and establishing opportunities for them
Housing Services Reform/Program Lead – Resident Participation, Housing Pathways and Outcomes branch
Homes Victoria
01.2022 - 07.2022
- The Housing Services Reform Lead is responsible for planning, coordinating and overseeing a series of housing reforms to better align housing services with resident needs and outcomes
- The role works in partnership with the Paving the Way Forward Lead to operationalise resident-centric reforms across public housing estates and serve as an important conduit between residents and policy-makers
- Identifying opportunities where improvements can be made to housing delivery services and reflect the needs of residents
- Providing support to place-based initiatives to operationalize housing reforms
- Working closely with onsite staff, residents and stakeholders to support them in implementing changes
- Commencing the Maintenance Pilot initiative and project planning to ensure better outcomes for renters – which is now known as the Local Maintenance Pilot Crew (LMRC)
- Creation of new and improved communication resources to increase knowledge and empowerment of renters
- Building relationships between Homes Victoria and DFFH housing program areas
Multiple and Complex Needs Coordinator
09.2021 - 12.2021
- The Multiple and Complex Needs Initiative’s (MACNI) primary purpose is to facilitate coordination of supports and services to people with complex needs, deliver holistic care and present further escalation of need
- The role also included Support for High-Risk Tenancies Initiative
- Consultation and coordination of services and facilitate service planning for clients including chairing and managing Complex Need Panels and Care team meetings
- Facilitate relationships between departmental program areas and external services including, Family Violence Networks, National Disability Scheme, Mental Health Service Providers, Aged Care and Aboriginal Services
- Partner with service providers to develop integrated responses and promote practice excellence
- Identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
- Support the management of the program budget and expenditure
Manager, Tenancy and Property
Box Hill
01.2019 - 01.2021
- Managing housing staff including 3 Team Leaders, 3 Senior Housing Staff and 15 Housing Service Officers in the day-to-day management of public housing in Inner East Melbourne Area (IEMA)
- Overseeing the management of approximately 4000 public housing properties, including responsive and upgrade maintenance, asset development and future planning of stock
- Tenancy Management including rental rebates and arrears, complaints and other operational functions
- Support the development of staff including building capabilities and skills
- Monitoring Key Performance Indicators (KPI) and operational budgets for the area office
- Support the Inner East Melbourne Directorate office, including Area Director and Deputy Secretary and ensure the key priorities are operationalized and delivered
- Prepare high-quality correspondence, to respond to department’s complaints including Ombudsman, Ministerial and complaint responses
- Develop and manage relationships with internal and external stakeholders to ensure successful tenancies and staff support
- Successfully achieving targets for KPI’s across all areas of operations (arrears, vacant turnarounds, home-visits)
- Successfully maintaining local area budgets – maintenance, workforce and other expenditure
- Leading a successful team through strong communication, supervision, strategic planning and ensuring better outcomes for renters
- The creation and implementation of HOPE (housing Options for People in the East)
- A placed based initiative with Uniting to offer those seeking housing with options and information
- This program continues to operate today and works in collaboration with Front End Services, and Housing areas
- Community Development Project – Alamein Avenue, Ashburton (receiving a Housing Award 2021)
- Assisting in the development and implementation of Older Persons Community Development Project in response to a post-COVID need for the elderly and vulnerable renters in the IEMA
- Participating in the Regional Family Violence Area Panel (RAMP)– High Risk and Vulnerable persons
Manager, Community Partnerships
NEMA
03.2019 - 11.2019
- The role had a strong focus on innovative approaches to community wellbeing and working collaboratively with community groups, funded agencies, local government and the broader community-based support systems
- Community Facilities Review and within the public housing estates of NEMA and implement a new allocation and management process
- Ensuring safe communities in and around the Medically Supervised Injection Rooms and Yarra Housing estates
- Liaising and supporting community agencies with Neighborhood Houses and Community Centres
- Working collaboratively with CALD and diverse community groups to increase their support of communities
- Attending networking meetings to discuss and contribute to local area matters, initiatives and future planning options
Manager, Housing Advice and Assistance Team and Front-End Services
NEMA
01.2018 - 01.2019
- The role included managing the Victorian Housing Register and Front-end Services building on strong relationships with all housing program areas, Child Protection, Disability Services and other department/non-departmental services
Team Manager – Tenancy and Property, Housing Advice and Assistance Team and Front End Services
IEMA and NEMA
01.2001 - 01.2018
Housing Services Officer
01.1997 - 01.2001
Director
Waterpolo Australia
01.2020 - 01.2023
- Providing operational and strategic guidance to the Waterpolo Victoria community to increase the uptake and stability of the sport including funding
Timeline
Housing and Place Manager
Department of Families, Fairness and Housing (DFFH)
06.2022 - Current
Housing Services Reform/Program Lead – Resident Participation, Housing Pathways and Outcomes branch
Homes Victoria
01.2022 - 07.2022
Multiple and Complex Needs Coordinator
09.2021 - 12.2021
Director
Waterpolo Australia
01.2020 - 01.2023
Manager, Community Partnerships
03.2019 - 11.2019
Manager, Tenancy and Property
01.2019 - 01.2021
Manager, Housing Advice and Assistance Team and Front-End Services
01.2018 - 01.2019
Team Manager – Tenancy and Property, Housing Advice and Assistance Team and Front End Services
01.2001 - 01.2018
Housing Services Officer
01.1997 - 01.2001
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