Dependable professional with 10 years experience in safety critical environments, skilled at effective communication, problem solving and adapting quickly to changing situations. Known for a strong work ethic, teamwork, and a commitment to operational excellence. Consistently met and exceeded performance and safety targets through proactive decision making and attention to detail. Recognised for clear communication and collaboration in high pressure situations. Completed a Level 4 Certificate in Rail Operations and Diploma in Travel Management, enhancing skills in planning, logistics, and customer service. Proven ability to learn quickly and contribute to process improvements that boost efficiency and quality.
Consistently exceeding safety and punctuality targets and contributing to process improvements that enhanced operational efficiency. Recognised for excellence in crew coordination and effective response during high pressure situations. Completed a Level 4 Certificate in Rail Operations and Diploma in Travel Management, broadening industry knowledge and strengthening customer service and logistical planning skills.