Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Anna Sharonina

Granville,NSW

Summary

Accomplished Executive Leader/Manager/Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Persistent leader eager to lead and grow organizations. Highly skilled in Higher and Vocational Education Industry, TEQSA and ASQA Compliance, Governmental Audit and Rectification, International and Domestic Admissions, Student Services, Campus Operations, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Executive Director

Elite Pathways Institution Pty Ltd
03.2023 - Current
  • Operations, Compliance, Student Services, Admissions, Academics, Effectively and efficiently manage the ongoing performance, evaluation and improvement of designated regulatory services, harm prevention programs and associated activities to secure compliance, optimize service delivery outcomes and deliver organizational and government priorities
  • Work with the Governing Board and other Regional Heads to set directions for the branch in order to: identity, develop and implement customer-centric solutions that support the student life cycle; review customer metrics and process improvement strategies; measure and evaluate and manage the transition for student services teams within the region through to optimization stage Provide leadership, direction and expert professional advice and support to the
  • Team in the delivery of high-quality professional regulatory and compliance services to protect the SIHE community through the achievement of legislative objectives
  • Evaluate the overall performance and operational effectiveness of the compliance program by setting expectations, performance goals and quality standards, implementing performance measures and monitoring performance to identify opportunities for continuous improvement and a positive customer experience Develop and maintain effective collaboration with other regulatory and compliance programs across the Organisation and sector, to share intelligence and identify innovations that might be leveraged to improve program performance, and explore opportunities to achieve economies in delivery of enforcement activities Oversee development of compliance promotion and risk-based proactive compliance strategies and activities targeted to optimize levels of compliance and achieve harm prevention goals Ensure that all material of an evidentiary nature, including correspondence and documentation related to provision of regulatory and compliance activities, enforcement actions, breaches of regulations and reported non-compliance, is registered and managed appropriately to facilitate imposition of breach remedies and/or litigation Provide leadership and guidance to a diverse multidisciplinary team Provide leadership and input on the planning, implementation and review of all SIHE functions related to student wellbeing Manage major change initiatives and projects and monitor customer service standards across the Unit, identifying areas for improvement in student wellbeing services Provide advice and input to complex situations related to student wellbeing and conduct reviews and case management of student complaints Contribute to supporting students at risk and the relevant colleagues in Academic
  • Units Develop, drive and review the Unit's operational plans
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Managed financial, operational and human resources to optimize business performance.
  • Cultivated company-wide culture of innovation and collaboration.

Executive Manager

Kent Institute Australia
05.2022 - 03.2023
  • VET and HEd (Sydney and Melbourne Campus Operations, Student Services, Oversee and lead delivery of student administration and support services across multiple channels within Region in order to achieve customer-centric service provision Work with Governing Board and other Regional Heads to set directions for branch in order to: identify, develop and implement customer centric solutions that support student life cycle; review customer metrics and process improvement strategies; measure and evaluate and manage transition for student services teams within region through to optimisation stage Oversee and ensure achievement of high level of compliance with student administration and support services across the region to ensure conformance with legislative and Kent's specific policies, processes and protocols Support and lead staff to revitalise and harmonise the broad suite of student lifecycle activities including: course approval; student recruitment and offers;acceptance and enrolment; student finance and student learning interactions Collaborate with stakeholders across Regional Student Service functions in order to design and deliver innovative processes e.g
  • Recruitment functions, student finance,enrolments Provide operational leadership in the delivery of learner support services, including
  • Counselling and Career Development, Student Support, International Students
  • Disability Services, Student Associations, Child Care Centres and others services to increase physical and cultural accessibility and inclusiveness and provide support in student recruitment, retention and completion Provide expert and authoritative advice and oversight in management of budgets/ financial transactions in order to ensure compliance with Kent Institute, ESOS
  • ACT,Code of Practice and NSW Government legislation and ensure alignment with business planning expectations, For example, lead the development of safe, healthy and inclusive work environment, including implementation and review of appropriate strategies and measures that supports efficient and effective branch Place the customer at the canter of all decision making Build and develop a high performance team, aligned to the core values of integrity,collaboration, excellence and a customer first attitude, through effective leadership,support and feedback Collaborate with staff to ensure the development and regular review of meaningful individual performance management and development plans that are clearly aligned to strategic objectives and focused to develop the individual
  • Budget control over 3m.

Head

Sydney Campus, Australian College of Applied Psychology
03.2018 - 05.2022
  • Lead and supervise the Faculty Student Experience team across all campuses in the delivery of all Faculty-student related requirements develop and promote an excellent standard of customer service and continuous improvement through cyclical reviews; and ensure relevant policies and procedures are implemented and adhered to represent the Faculty by providing authoritative advice on and influencing policy development and implementation in relation to student services activities and the student experience develop, implement and provide oversight over student transition and retention activities and programs in the Faculty of Health for undergraduate and postgraduate students advise and support the work of the Student Services Network through the management of Faculty student related activities, decisions on exceptional cases, resolving student concerns, managing and responding to undergraduate and postgraduate student complaints, providing orientation and transition services, and academic progress and integrity plan and manage student admission processes including direct admissions, special admissions schemes, course transfers, scholarships and enrolment Identify, assess and inform General Manager Policy and Strategic Planning student engagement:
  • Director of Marketing & Student Engagement and Associate Director, Student
  • Engagement on issues that affect the organisation in terms of student experience, student services and student enrolments
  • Assist Director of Marketing & Student Engagement and Associate Director
  • Student Engagement in developing policies and strategies, and implementing them to enhance the student experience and student services
  • Coordinate with the Student Services & Engagement Manager (Sydney) so that the same programs, support and activities are developed, implemented and evaluated on each campus Enhance student experience from application through to successful graduate outcomes and beyond by enhancing, and implementing programs such as 1stYear student transition programs Student support programs such as Budding, Mentoring and Study Assist programs Student experience monitoring and enhancing Graduate destination satisfaction for students and Alumni formation, development and utilisation Involving industry and developing networking activities for students and graduates Course satisfaction questionnaire -Course Experience Questionnaire (CEQ) International Student Barometer Survey using a comprehensive, integrated and coordinated approach and in liaison with Melbourne campus so that students are receiving similar support and programs in each campus Utilize and coordinate a holistic campus approach to student engagement and work closely with other divisions and departments in the planning, development, implementation and evaluation of the programs, support and activities Manage programs that are inclusive of all student diversities including culture, skills and preparedness for higher education studies
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Reconciled daily totals to maintain balanced and compliant ledgers.

Student Services and Campus Manager

Rosehill College
09.2017 - 09.2018
  • Liaise with central timetabling to ensure information is accurate and deadlinesare met Monitor and update changes Diploma or Advance Diploma study sequences Liaise with marketing to update the Rosehill College website as required Review finalised timetables and liaise with relevant staff to resolve timetablingissues Using the Job Ready system run reports on timetabling related matters such as:
  • Number of enrolments, Number of students per subject ect
  • Monitor and follow-up enrolments for new and continuing students to ensureadherence to study plans Monitor and follow-up student non- attendance and raise any issues regardingenrolments with the Academic Coordinator
  • Coordinate the administrative processes with regard to studentmanagement, including but not limited to:
  • Attendance tracking
  • Classrolls
  • Management of O Week preparations Liaise with current and new students regarding enquiries about programs andcourses of study Maintain student enrolment database Monitor students at risk and assist the Monitoring Offers, Admits and new students that have enrolled for thesemester ahead: Follow-up outstanding offers Assist students with enrolments Provide general information to studentsand potential students on Operation: Recruit, select, train, assign, schedule, coach, counsel and disciplineemployees Communicate job expectations; planning, monitoring, appraising andreviewing job contributions Enforcing policies and procedures Contribute operations information and recommendations to strategic plans andreviews; prepare and complete action plans; implement production,productivity, quality and customer-service standards; resolve problems;complete audits; identify trends Maintain safe and healthy work environment by establishing, following andenforcing standards and procedures; complying with legal regulations Monitor and Direct all department managers and supervisors, withreview/approval responsibility for all operations employees Work closely with GM and management team to set and/or implementpolicies, procedures and systems and to follow through with implementation

Student Engagement Manager/Administrator

The University of Sydney
06.2014 - 09.2017
  • Centre for English Teaching Invited to give a graduation speech to 800 students Developing and delivering orientations for more than 600 students Preparing and delivering weekly workshops for approximately 100international students to help them improve their English Assisting students on a daily basis, solving problems and representing CETwith international partners Assisting with various duties through effective and efficient administrativeskills such as writing new procedures for the customer service team, creatingsocial-media posts, and scheduling staff Creating and organising new learning projects and assisting with eventplanning Assisting with processing teacher CVs in the selection of suitable candidates Preparing and participating in the marketing projects for The University of
  • Sydney Navigating the database software, FileMakerPro
  • Delivering aspects of the enrichment programme and to ensure that it offers awide range of informal, social and recreational activities that are stimulatingfor young people
  • Ensuring that students areas and the common room are used and maintained inan acceptable way
  • Collaborate with the Student Activities & Sports Leader to develop extracurricular events and activities
  • Managing strategies to prevent the exclusion of students and aid thereintegration of students to the college
  • Liaising and maintain working relationships with teachers, tutors and otherstaff
  • Managing mentoring and other learner engagement initiatives
  • To contribute to enrolment, induction and open events
  • Perform any other duties as may be reasonably requested by the manager
  • Head of Human Resources Department Group of companies “Legal Service”

Head of Human Resources

Group Of Companies "Legal Service"
01.2007 - 05.2012
  • Recruited and interviewed more than 5000 future employees Developing and encouraging the development of objectives, strategies and plans aimed at achieving employees and customer satisfaction and the efficient use of organisations' resources Analysing and evaluating current systems and structures Developing programs for cross-cultural adaptations for expatriates through presentations about cultural sensitivity, human rights and equality Developing and delivering trainings for the employees within organisation to expend talent pools Developing and adapting organisational changes across a rapidly expanding organisation Discussing current systems with staff and observing systems at all levels of organisation Undertaking and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures Successfully implementing approved recommendations of CEO, issuing revised instructions and procedure manuals, and drafting other documentation that will lead to strategic advantage Analysing market and creating competitive advantage for organisation Reviewing operating procedures and advising of departures from procedures and standards according to law Managing Recruitment database Managing programs for Professional Learning and Development
  • Planning the Annual Recruitment Calendar
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Recruited top talent to maximize profitability.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Fostered positive work environment through comprehensive employee relations program.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Education

Advanced Diploma of Leadership and Management -

Wentworth Institute
Sydney, NSW
03.2019

Diploma of Leadership and Management -

Wentworth Institute
Sydney, NSW
03.2018

MBA - Human Resources And Industrial Relations

The University of Sydney
Sydney
02.2016

English For Effective Business Communication - English Language And Literature

The University of Sydney
Sydney, NSW
02.2015

Advanced Diploma - Business English - English Language And Literature

EF International Language Centres
Sydney, NSW
02.2013

BBA - State And Municipal Management

Moscow Institute of Economical Innovations
Russia
06.2012

Skills

  • Psychology
  • IT and computer proficiency
  • Strong presentation and public
  • Speaking skills
  • Business Negotiation
  • Regulatory Compliance
  • Budgeting and Financial Management
  • Board of Directors Support
  • Strategic Direction
  • Operational Efficiency
  • Executive Leadership
  • Change and Growth Management
  • Leadership and People Development
  • Regulatory and Statutory Compliance
  • Quality Control Planning
  • Project Management
  • Management Team Leadership
  • Develop Business Structures

Accomplishments

  • Awarded The University of Sydney Award (In Recognition of Fostering Diversity) (2014) Peer Mentoring Program (The University of Sydney) (2014) (Business school volunteering program that help new students adapt faster and support their academic and social achievements)
  • Awarded The University of Sydney, Centre for English Teaching Staff Award (2015) (Excellent customer service, preparing and delivering Student Engagement Council and Welcome Orientations for new students)
  • Awarded The University of Sydney, Centre for English Teaching Staff Award (2016) (Preparing and delivering Learning and Development programs, PD days and Cross-Cultural Communication at work program)
  • Awarded The Big Issue, The Big Idea (2016) (The Big Issue opened a new field all Australian universities to create a new idea for nonprofitable business that could help to disadvantaged families and individuals in Sydney and NSW).

Additional Information

  • Awards and Certificates, The University of Sydney Award (In Recognition of Fostering Diversity) (2014)Peer Mentoring Program (The University of Sydney) (2014)(Business school volunteering program that help new students adapt faster and support theiracademic and social achievements)Customer Service Training (The University of Sydney) (2015)The University of Sydney, Centre for English Teaching Staff Award (2015)(Excellent customer service, preparing and delivering Student Engagement Council andWelcome Orientations for new students)The University of Sydney, Centre for English Teaching Staff Award (2016)

Certification

  • Certified Springboard Coaching Program ( 2020) (Australian College of Applied Psychology)
  • Certified Mental Health First Aider (2020) (Mental Health First Aid Australia
  • Certified Customer Service Training (The University of Sydney) (2015)

Timeline

Executive Director

Elite Pathways Institution Pty Ltd
03.2023 - Current

Executive Manager

Kent Institute Australia
05.2022 - 03.2023

Head

Sydney Campus, Australian College of Applied Psychology
03.2018 - 05.2022

Student Services and Campus Manager

Rosehill College
09.2017 - 09.2018

Student Engagement Manager/Administrator

The University of Sydney
06.2014 - 09.2017

Head of Human Resources

Group Of Companies "Legal Service"
01.2007 - 05.2012

Advanced Diploma of Leadership and Management -

Wentworth Institute

Diploma of Leadership and Management -

Wentworth Institute

MBA - Human Resources And Industrial Relations

The University of Sydney

English For Effective Business Communication - English Language And Literature

The University of Sydney

Advanced Diploma - Business English - English Language And Literature

EF International Language Centres

BBA - State And Municipal Management

Moscow Institute of Economical Innovations

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Anna Sharonina