Anna Smith
Ipswich
Summary
I'm a collaborative leader with a dedication to partnering with my peers to promote engaged and empowering work culture. My strengths are in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
I am an organised and dependable, and successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals, and have the capability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Group Training Coordination Manager
Triple P Pty Ltd
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and trainers.
- Cross-trained existing employees to maximise team agility and performance.
- Maximised performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organising and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Business Operations Partner
Mission Australia
01.2021 - 05.2023
- Collaborated with colleagues and support staff to maximise team efficiency.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
- Evaluated productivity and quality of service and made recommendations for improvement to achieve short-term and long-term goals.
- Prepared and presented reports on status of projects and initiatives.
- Liaised between internal stakeholders to resolve conflicts.
- Monitored peer performance and provided feedback on areas of improvement.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Systems and Applications Support Manager
Mission Australia
11.2015 - 12.2020
- Worked closely with management teams to plan, develop and execute technical strategies for Early Learning Services.
- Identified software issues and developed troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and CCS system usage.
- Played key role in on-going network design, reevaluation and optimisation to keep pace with company growth.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organised and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Systems Administrator
Mission Australia
09.2013 - 10.2015
- Maintained personnel records and updated internal databases to support document management.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
MBA - Business Administration And Management
Australian Institute of Business
Australia10.2024
Diploma - Human Resources
Charles Darwin University
Darwin, NT12.2009
Skills
- Customer Relationship Management
- Project Management
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Procedural Streamlining
- Managing Routines
- Time Management
- Complex Problem-Solving
- Issue and Conflict Resolution
- Administration and Reporting
- Collaborate Cross-Functionally
- Business Analysis
- Plan Projects
- Managing Operations and Efficiency
Timeline
Group Training Coordination Manager
Triple P Pty Ltd
06.2023 - Current
Business Operations Partner
Mission Australia
01.2021 - 05.2023
Systems and Applications Support Manager
Mission Australia
11.2015 - 12.2020
Systems Administrator
Mission Australia
09.2013 - 10.2015
MBA - Business Administration And Management
Australian Institute of Business
Diploma - Human Resources
Charles Darwin University
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