Anna Steel
Dynnnyrne,Australia
Summary
With values in progressive learning and growth, I enjoy being challenged and am always looking for opportunities to expand my skill set and utilize the skills I've developed in a practical way. Working alongside thoughtful, driven people really motivates me, and I believe collaboration brings out the best in everyone. I bring a lot of life experience, a calm and thoughtful approach, and a genuine desire to contribute in a meaningful way. I've discovered a keen interest in sustainability and how forward-thinking decisions can make a real difference-both environmentally and in business. Having a good head for business, being an advocate for clear communication and displaying a natural ability of spotting trends, it aided me to produce positive outcomes in a range of settings which is invaluable in any role I may take on. I've found career development is a reliable way to stay motivated, I'd love the opportunity to be able to do that.
Overview
9
9
years of professional experience
Work History
Venue Manager
Mr Burger Rosny
Hobart, Tas
05.2025 - Current
- Supervised staff to ensure efficient service and customer satisfaction
- Coordinated event setups and private functions for guests
- Implemented training programs to enhance team performance
- Monitored inventory levels and ordered supplies as needed
- Enforced health and safety regulations to maintain compliance
- Maintained records of all bookings, payments received and services provided during events
- Prepared reports outlining revenue earned from events held at the venue
- Marketed venue location and events using social media and websites
- Assisted in hiring new personnel when required to meet staffing demands
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Performed administrative tasks related to event planning such as preparing invoices and tracking expenses.
- Prepared staff work schedules and assigned team members to specific duties.
Accounts Assistant
The Metz Sandy Bay/ Mr Burger Rosny
Hobart
02.2024 - 05.2025
- Assisted with monthly reconciliations and bank statement reviews.
- Communicated with vendors to resolve billing discrepancies promptly.
- Implemented filing systems for invoices and financial documents.
- Prepared and processed invoices, payments and bank deposits.
- Maintained accurate records of financial transactions.
- Processed company receipts, sales invoices, and payments from customers and suppliers.
- Generated monthly financial reports for management review.
- Managed vendor relations through timely invoice payments and resolving any outstanding payment disputes.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Performed daily cash flow monitoring activities including maintaining adequate cash levels to meet obligations as needed.
Floor Manager/Function coordinator
The Metz
Sandy Bay, Australia
02.2024 - 05.2025
- Managed table layout and bookings through Now Book-It, optimizing seating and coverage
- Trained and onboarded staff, ensuring consistent service standards and accountability
- Function coordination, run sheets, customer communication, and execution
- Roster management
- Daily updating of Lightspeed, Now Book-It, Me&u in accordance with stock levels
- Oversaw invoicing and supplier follow-ups using Xero, Dext, and Costimator.
- Achieved wage percentage targets through strategic labor management
- Stock take and stock rotation
Sales & Administration Coordinator
Jayco Ballarat
Ballarat, Australia
05.2022 - 01.2024
- Coordinated client bookings, travel arrangements, and event scheduling
- Assisted in developing event marketing materials, website content, and promotional campaigns
- Prepared and delivered handovers to clients
- Extensive RV, accessory, parts, product knowledge
- Worked with the Service Department in handling compliance and servicing timelines
- Developed, implemented & managed CRM databases, ensuring accurate records of customer engagement and event participation
- Organized logistics for RV shows, including staff schedules and asset management
- Processed invoices, purchase orders, and maintained supplier communications
- Completed a 3-day Jayco Factory course covering client engagement and production processes
- Maintained relationships with multiple stakeholders including head-office, factory directors, line production managers and clients
- Provided VicRoads registration as a qualified distributor
- Provided Insurance as a qualified distributor
- Provided continuous support for clients with troubleshooting over the phone
- General administration and technical support for reception as well as accounting and service departments
Assistant Manager
Oscars Hotel & Café Bar
Ballarat, Australia
01.2017 - 09.2023
- Planned and executed corporate conferences, weddings, and private functions, managing logistics
- Trained and onboarded staff, ensuring high service standards and accountability
- Coordinated bookings, payments, and contract agreements
- Venue setup, liaised with clients, and ensured seamless event delivery
- Attended AHA Awards at Crown Casino, where Oscars Hotel won multiple service excellence awards during tenure
- Developed and maintained event documentation, including run sheets and briefing materials
- 8+ years barista and bar experience
Receptionist
Buxton Real Estate
Ballarat, VIC
03.2020 - 09.2020
- Answered high volume of incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Provided excellent customer service at all times while interacting with clients
- Maintained daily calendars, set appointments and planned daily office events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Coordinated office supplies inventory, ensuring availability for daily operations.
- Ensured reception area remained clean and welcoming for all guests and clients.
- Assisted in preparing marketing materials for property listings and open houses.
Education
Bachelor of Arts - History and Literature
Deakin University
Geelong, VIC01.2022
Bachelor of Nursing -
Federation University
Ballarat, VIC01.2019
Skills
- Organizing a broad range of events and handling complex logistics
- Invoice & purchase order processing
- Basic accounting/payroll procedure
- 8 years of operations and event management
- Implementation and execution of a training strategy
- Technology and applications knowledge
- Efficient in eliminating double handling in all roles
- Accuracy in report and document compilation
- Quick career progression and adaptability
- Team motivation and support
- Positive & proactive in approach to work, with excellent customer service skills
- Confidence with the Microsoft 365 Suite
- Strong written, verbal and interpersonal communication skills
- Ability to manage multiple tasks in a fast-moving environment
- High attention to detail and accuracy in repetitive or data-heavy tasks
- Ability to work both independently and as part of a team
- 8 years of management experience
- National Police & WWVP check
Awards
- AHA Awards, Excellence in Customer Service, Best Function Spaces, and Best Accommodation, 2019-2023
- Various university and school-based scholarships and grants, 2013-2022
- Innerwheel Prize for Friendship and Service, 2017
- Dux for academic excellence, 2014
References
Reference can be provided upon request
Timeline
Venue Manager
Mr Burger Rosny
05.2025 - Current
Accounts Assistant
The Metz Sandy Bay/ Mr Burger Rosny
02.2024 - 05.2025
Floor Manager/Function coordinator
The Metz
02.2024 - 05.2025
Sales & Administration Coordinator
Jayco Ballarat
05.2022 - 01.2024
Receptionist
Buxton Real Estate
03.2020 - 09.2020
Assistant Manager
Oscars Hotel & Café Bar
01.2017 - 09.2023
Bachelor of Arts - History and Literature
Deakin University
Bachelor of Nursing -
Federation University