ANNA SYAHRIANNA
Thornlie,Australia
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Café All Rounder
Max Brenner Bondi Junction
04.2022 - 07.2024
- Interacting with café customer, for example, greeting them, taking their orders or advising on dessert and drink
- Doing basic barista and prepare the dessert for customer orders
- Safe food handling practices are followed all the times
- Reporting any issues and supporting the Café Manager by ensuring operations run smoothly, helping wherever required
- Preparing shift report to manager (Closing sales, Stock)
- Customer service and problem solving
- Opening or closing with POS system
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Housekeeping Room attendant
The Great Southern Hotel
02.2022 - 07.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Completed cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and request guest supplies
- Independently checked own room, shelf checker
- Reported any issues to Housekeeping Manager or Person in Charged
- Trained new housekeeping staff
Retail Assistant
White Lotus Asian Food Market
02.2019 - 03.2020
- Used POS system to process sales and returns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labelling items, and arranging according to product.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Restaurant Waiter
Shalom Indonesian Restaurant
06.2017 - 02.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Maintained clean and organized dining areas for optimal guest experience.
- Communicated with kitchen staff to enable accurate food preparation.
Housekeeping Room attendant
Rydges World Square Hotel (LUXXEE AGENCY)
06.2015 - 02.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Completed cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and request guest supplies
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Responded to requests from patrons for linens and toiletries.
Receiptionist/Administrative Assistant
Ehost (Educational Institution)
09.2010 - 04.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Education
Advanced Diploma - Accounting
Macquarie Education Group Australia
Sydney, NSW12-2019
Diploma - Hospitality Administration And Management
Sydney Business And Travel Academy
Sydney, NSW04-2017
Bachelor - English Literature
The State University of Makassar (Indonesia)
Makassar, Indonesia08-2010
Skills
- Customer Service
- Fluent English, Spoken and Written
- Basic Barista
- Order Taking using POS System
- Safety and Food Hygiene Handling
- Cleaning techniques
- Chemical knowledge in Cleaning
- Guest Relations
- Retail Floor Stocking
- Retail Sales
Certification
Diploma of Hospitality
Advanced Diploma of Accounting
Languages
Indonesian
Native or Bilingual
English
Full Professional
Timeline
Café All Rounder
Max Brenner Bondi Junction
04.2022 - 07.2024
Housekeeping Room attendant
The Great Southern Hotel
02.2022 - 07.2024
Retail Assistant
White Lotus Asian Food Market
02.2019 - 03.2020
Restaurant Waiter
Shalom Indonesian Restaurant
06.2017 - 02.2019
Housekeeping Room attendant
Rydges World Square Hotel (LUXXEE AGENCY)
06.2015 - 02.2018
Receiptionist/Administrative Assistant
Ehost (Educational Institution)
09.2010 - 04.2013
Diploma of Hospitality
Advanced Diploma of Accounting
Advanced Diploma - Accounting
Macquarie Education Group Australia
Diploma - Hospitality Administration And Management
Sydney Business And Travel Academy
Bachelor - English Literature
The State University of Makassar (Indonesia)
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