Anna Teu
Box Hill,VIC
Summary
Detail-oriented team player with strong organizational skills. Proven ability to successfully manage multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Seeking a new challenge to expand work experience and contribute to the success of a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hato Hone St John
03.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contact Tracer
Reach Aotearoa
02.2022 - 12.2022
- Performed record keeping by logging client information within secure contact-tracing software.
- Lent daily assessment of health screen and symptom data.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Notified and interviewed individuals to ascertain novel corona virus exposure level.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Investigated and identified confirmed and suspected corona virus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Learned and adapted quickly to new technology and software applications
Pick Packer
AB Foods
02.2020 - 01.2022
- Packing cookies and chips for supermarkets.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Worked fast to meet assigned daily picking quotas.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
Packer
LSG Sky Chefs
01.2019 - 01.2020
- Different roles in process of making and sending off food for airplanes.
- Cleaned and maintained production area and equipment.
- Re-packaged damaged or incorrectly packaged items.
- Secured items for storage or shipment.
- Completed daily orders with expert picking and packing of shipments.
- Placed items into bags, boxes or other containers.
Rubbish Runner
Green Gorilla
01.2017 - 01.2018
- Assisted with collection of rubbish within Auckland CBD
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Mount Albert Grammar School
12.2020
Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Self-Motivated
- Decision-Making
- Excellent Communication
- Analytical and Critical Thinking
- Data Entry
- Active Listening
- Organization and Time Management
- Google Workspace
- Dependable and Responsible
- Problem-solving abilities
- Customer service
Certification
Passed NCEA Level 1, Level 2, and Level 3.
Contact
Auckland, AKL 2025
Education
Auckland
References
Available upon request
Timeline
Customer Service Representative
Hato Hone St John
03.2023 - 12.2024
Contact Tracer
Reach Aotearoa
02.2022 - 12.2022
Pick Packer
AB Foods
02.2020 - 01.2022
Packer
LSG Sky Chefs
01.2019 - 01.2020
Rubbish Runner
Green Gorilla
01.2017 - 01.2018
High School Diploma -
Mount Albert Grammar School
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