Anna Tjhin
Hassall Grove,NSW
Summary
Accomplished Salon Owner/Operator and Senior Hairdresser with a proven track record at Thelma Salon, excelling in staff management and customer service. Leveraged business management skills to enhance salon operations and employee training, resulting in increased customer retention. Demonstrates expertise in upselling services and salon marketing, significantly boosting revenue while ensuring high levels of client satisfaction.
Overview
36
36
years of professional experience
Work History
Salon Owner/Operator
Fresh N Cool Designz Hair Salon
06.2004 - 05.2023
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Senior Hairdresser
Thelma Salon
01.2003 - 05.2004
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
Machine Operator Technician
Security Plastic
01.2001 - 12.2002
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Kept detailed production records and identified hold-ups.
- Coordinated with other departments such as Quality Control and Maintenance for seamless workflow management.
- Managed inventory levels of raw materials and finished products to ensure optimal stock availability at all times.
Hairdresser
Princess Salon
06.1998 - 09.2000
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
Hair Salon Owner
Self Employed
02.1987 - 04.1994
- Perform all salon services including coloring, washing and blow drying, perming, hair styling, and cutting.
- Put together realistic budgets based on costs and fees for successfully operating a small business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Kept all equipment clean and sanitized.
- Manage clients' bookings
Education
Advanced Adaptive Hairstyling
Rudy Hadisuwarno School of Hairdressing
Bandung, Indonesia08.2010
Hairdressing - Long Hair Technique Post Trade
TAFE
Liverpool12.2001
Advanced Haircutting Course
Rudy Hadisuwarno School of Hairdressing
Bandung, Indonesia11.2001
Training Access
TAFE
Liverpool, NSW12.2000
Hairdressing - Creative Haircutting Post Trade
TAFE
NSW11.2000
Hairdressing - Chemical Application Post Trade
TAFE
Liverpool, NSW06.2000
Hairdressing - Cut/Design Applications Post Trade
TAFE
Liverpool, NSW06.2000
Diploma of Hairdressing
Rio Rita Hairdresser College
Bandung, Indonesia07.1978
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Customer Service
- Scheduling
- Business Management
- Product Promotion
Languages
Indonesian
Chinese (Mandarin)
English
Reference
Melvin Lingga
Community Leader
0430807555
Timeline
Salon Owner/Operator
Fresh N Cool Designz Hair Salon
06.2004 - 05.2023
Senior Hairdresser
Thelma Salon
01.2003 - 05.2004
Machine Operator Technician
Security Plastic
01.2001 - 12.2002
Hairdresser
Princess Salon
06.1998 - 09.2000
Hair Salon Owner
Self Employed
02.1987 - 04.1994
Advanced Adaptive Hairstyling
Rudy Hadisuwarno School of Hairdressing
Hairdressing - Long Hair Technique Post Trade
TAFE
Advanced Haircutting Course
Rudy Hadisuwarno School of Hairdressing
Training Access
TAFE
Hairdressing - Creative Haircutting Post Trade
TAFE
Hairdressing - Chemical Application Post Trade
TAFE
Hairdressing - Cut/Design Applications Post Trade
TAFE
Diploma of Hairdressing
Rio Rita Hairdresser College
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