Anna Treser
Emerald,QLD
Summary
During my time in Australia I am currently seeking casual where I can put my skills and experience to profitable use and where I can continue to make customers happy.
I am able to start working immediately and I am available Monday to Sunday day and night. I am on a working holiday visa.
Overview
3
3
years of professional experience
Work History
Senior Customer Success Manager
Tracie Healthcare Solutions GmbH
09.2022 - 08.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Collaborated with sales and product teams to address customer success objectives.
Customer Success Manager
Jameda
04.2020 - 08.2022
- Area manager nothern Germany
- Independent management and implementation of customer onboarding
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Education
Medical Assistent - Medical Department
Orthopedic Clinic Großhansdorf
Großhansdorf05.2017
Skills
- Corrective Action Planning
- Customer Experience Management
- Customer Retention
- Account Management
- Staff Meetings
- Providing Feedback
Languages
German
Native or Bilingual
English
Professional Working
Timeline
Senior Customer Success Manager
Tracie Healthcare Solutions GmbH
09.2022 - 08.2023
Customer Success Manager
Jameda
04.2020 - 08.2022
Medical Assistent - Medical Department
Orthopedic Clinic Großhansdorf
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