Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Anna Trinh

Rockhampton Koongal ,Queensland

Summary

16 year old grade 11 student at Emmaus college driven on focused and delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker faced with challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Wendy’s Milk Bar
09.2023 - Current
  • general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Trained new staff members on proper customer service and hospitality policies.
  • Organized staff schedules to ensure coverage during peak times, maintaining service standards.

Hospitality Worker

Thai Taste
02.2023 - Current
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
  • Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
  • Consistently received positive feedback from customers regarding both food quality and level of service provided.
  • Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.

Receptionist

Helen’s Beauty
04.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.

Food Service Worker

Juice King
12.2021 - 04.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Observed customer purchases in line and differentiated between standard portions.

Education

Emmaus College - Main St. Campus
North Rockhampton, QLD

Skills

  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Confirming Transactions
  • Billing and Payment Processing
  • Food safety knowledge
  • Cleaning and sanitizing

Accomplishments

  • Accomplished improvement through actions.
  • Assisted management with the training of Number new staff members.

Certification

- RSA licensed bartender

-Blue Card

-Currently doing a Cert on education support with 65 hours

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Hospitality Worker

Wendy’s Milk Bar
09.2023 - Current

Hospitality Worker

Thai Taste
02.2023 - Current

Receptionist

Helen’s Beauty
04.2022 - Current

Food Service Worker

Juice King
12.2021 - 04.2022

Emmaus College - Main St. Campus

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Anna Trinh