Anna Waters
Brisbane,QLD
Summary
Upbeat, customer-focused Sales Associate with experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Forever New
07.2023 - 02.2024
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
COMMUNITY MANAGER
Connect Offices
06.2022 - 07.2023
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Developed comprehensive documentation for internal use.
- Engaged with customers via forums, chatbots, emails.
OFFICE MANAGER
Corporate House
01.2021 - 06.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
- Assisted with the implementation of Salesforce CRM and provided ongoing user support
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Created a new employee handbook and T policies.
RETAIL SALES ASSISTANT
Chemist Warehouse
07.2019 - 12.2020
- Greeted customers and helped with product questions, selections and purchases
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Assisted customers with prompt and polite support in-person and via telephone
- Worked closely with shift manager to solve problems and handle customer concerns
- Order and Refund Processing.
Education
High School Diploma -
Chisholm Catholic Collage
01.2018
Bachelor of Business - Marketing
Griffith University
Skills
- Policy and procedure modification
- Processing payments
- Returns and exchanges
- Relationship building
- Organization and time management
- Upselling products and services
- Issue and complaint resolution
Timeline
Sales Assistant
Forever New
07.2023 - 02.2024
COMMUNITY MANAGER
Connect Offices
06.2022 - 07.2023
OFFICE MANAGER
Corporate House
01.2021 - 06.2022
RETAIL SALES ASSISTANT
Chemist Warehouse
07.2019 - 12.2020
High School Diploma -
Chisholm Catholic Collage
Bachelor of Business - Marketing
Griffith University
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