Anna Wiesner
BIRTINYA,QLD
Summary
Personable and professional administrator. Diligent and detail-oriented in diverse fields and environments, coupled with outstanding communication and multitasking abilities. Proactive and independent professional, commended for consistently resolving employee, customer, and stakeholder challenges with innovative solutions. Flexible and adaptable to changing priorities. Skilled in general office processes and optimisation strategies.
Overview
12
12
years of professional experience
Work History
Administrator
Treetops Seaview Montville
Sunshine Coast, QLD
01.2025 - Current
- Managed daily administrative tasks to support operational efficiency.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Utilised various software and tools to streamline processes and optimise performance.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
Support Worker
The Co-Group - HomeCaring
Sunshine Coast, QLD
11.2024 - 02.2025
- Provided emotional support and companionship to enhance client comfort.
- Assisted clients with daily living activities and personal care tasks.
- Monitored client wellbeing and reported any changes to the care team.
- Coordinated transportation for clients to appointments and social activities.
- Maintained accurate records of client progress and care plans.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Educated clients on health management and lifestyle choices effectively.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Delivered one-to-one sessions focused on developing communication skills, problem-solving techniques, and self-confidence building.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
Triage/Intake Officer & LEWP Project Lead
Hey Mate Project
Brisbane
12.2024 - 12.2024
- Company Overview: Live Event Wellbeing Program (LEWP) offers mental health and well-being support during live events i.e. Big Sound Festival. Designed to ensure that artists, event staff, and attendees have access to support when needed, fostering a safe and positive environment.
- Initial point of contact for individuals seeking mental health and wellness support in the creative industries and the broader community.
- Compassionate triage, empathetic listening, and efficient assessment to ensure individuals receive timely and tailored support.
- Connecting individuals with the right resources and services, fostering a culture of well-being, and promoting a safe space for early intervention during mental health challenges.
- Handled highly private and sensitive client information with the utmost confidentiality.
- Live Event Wellbeing Program (LEWP) offers mental health and well-being support during live events i.e. Big Sound Festival. Designed to ensure that artists, event staff, and attendees have access to support when needed, fostering a safe and positive environment.
Safety and Security Officer
Pomeroy Kananaskis Mountain Lodge (Marriott)
Alberta, Canada
12.2022 - 07.2023
- Maintaining the security and safety of all 1,000+ guests and 300+ employees in three properties, three residence complexes, and one leased public building.
- Authoritative body of staff and guests in the case of an incident.
- Acted as designated first aider and first responder to emergencies, including medical situations, safety breaches, property maintenance issues, and fire safety incidents.
- Maintaining a safe, friendly and approachable environment.
- Collaborating with other departments and external agencies to resolve threats to the safety of guests, staff, and visitors.
- Provided excellent customer service and effectively communicated with guests to address their concerns and inquiries.
- Property foot patrols, vehicle patrols and compiling daily shift and incident reports.
- Enforcing hotel and residence rules and regulations.
Camp Counsellor & Adventure Guide
Blue Mountain Resort
Ontario, Canada
07.2022 - 12.2022
- As a camp counsellor leader, role model, and educator to campers aged 3 - 14. My primary responsibility was overall supervision, to ensure campers' well-being and safety and to make their camp experience at Mountainside Camp and Beach Camp as fun and rewarding as possible.
- As an Outdoor Adventure Guide, I would direct, instruct and guide individuals and groups in outdoor adventure activities such as high and low ropes courses, rock climbing, zip lines, and canopy climb attractions while ensuring the safety of all guests and employees.
- Interacted with guests throughout the tour with an educational discussion of community, culture and information.
Project Officer
The WiRE Program, USQ
Brisbane
01.2020 - 01.2022
- Supported the process and progress of the WiRE program.
- Administrative duties, data entry, marketing assistance.
- Participant progress interviews/motivational coaching.
- Gathering source documentation and data.
- Preparing case studies.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
Bar Attendant
The Australian Leisure and Hospitality Group
QLD
01.2014 - 01.2020
- Engaged with customers to build relationships, creating a positive atmosphere for guests and co-workers alike.
- Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
- Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
- Checked identification of customers to verify age requirements for the purchase of alcohol.
- Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
Education
Bachelor of Justice -
Queensland University of Technology
QLD01.2019
Skills
- Reliability
- Detail orientation
- Relationship building and management
- Customer service and support
- Interpersonal Skills
- Analytical Thinking
- Critical and Creative Thinking
- Conflict resolution
- MS office
- Documentation and reporting
- Report Preparation
- AI Proficient
- Client triage
- Data entry
References
- Aimee Davies, Director, Hey Mate Project, aimee@heymateproject.org, +61 421 859 463
- Caylem Kyrylchuk, Manager, Safety and Security, Kananaskis Mountain Lodge, caylemk@lodgeatkananaskis.com, +1(306) 891-4049
- Dr Margaretha Wiesner, Director/ Founder, WiRE Program, University of Southern Queensland, retha.wiesner@usq.edu.au, +61 4124 71 839
Volunteer Experience
- Police Citizens Youth Club, Youth Development Worker
- Breaking the Cycle
- Friends with Dignity
- Home Essential Donations
- The WiRE Program, Administration & Data Entry
Timeline
Administrator
Treetops Seaview Montville
01.2025 - Current
Triage/Intake Officer & LEWP Project Lead
Hey Mate Project
12.2024 - 12.2024
Support Worker
The Co-Group - HomeCaring
11.2024 - 02.2025
Safety and Security Officer
Pomeroy Kananaskis Mountain Lodge (Marriott)
12.2022 - 07.2023
Camp Counsellor & Adventure Guide
Blue Mountain Resort
07.2022 - 12.2022
Project Officer
The WiRE Program, USQ
01.2020 - 01.2022
Bar Attendant
The Australian Leisure and Hospitality Group
01.2014 - 01.2020
Bachelor of Justice -
Queensland University of Technology