Anna Wratten

Creating functional art & art pieces for homes.

Acrylic paint pour and resining.

Marketing on line and at Cotton tree markets Sunshine coast.

Artisan pieces from scratch to finished product and selling them.

• Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
• Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
• Developed strong relationships with clients through professional correspondence via email or phone interactions.
• Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
• Ensured timely processing of invoices and expense reports, resulting in accurate financial records for the company.
• Collaborated with team members on various projects to enhance overall productivity within the workplace.
• Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
• Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
• Streamlined office operations by managing appointment scheduling and coordinating meeting logistics for staff.
• Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
• Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
• Acted as a resource for staff regarding general inquiries or requests about policies or procedures within the company.
• Payroll
• Employing and firing staff
• Life coach

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.

• Established strong rapport with clients, fostering trusting and supportive coaching relationships.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
• Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
• Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
• Empowered clients to achieve personal and professional goals through tailored coaching sessions.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Streamlined internal processes by implementing technology solutions to improve communication between departments, reducing response times.
• Coached team members on best practices in real estate negotiations, fostering a culture of continuous improvement within the organization.
• Sold real estate to developers to sign maximum units in target locations.
• Built a high-performing team of real estate professionals through effective recruitment, training, and mentorship programs.
• Analyzed markets, developed strategic plans and offered insightful direction to executives over real estate activities.
• Oversaw lease and asset management, negotiations and renewals and tenant relations for properties under management.

• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Maintained connections with clients to encourage repeat business and referrals.