Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Anna Zemani

Administrative assistant
Brisbane,QLD

Summary

Diligent administrative assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Pratoallarmi Srl
07.2018 - 02.2023
  • Escalated critical customer issues to supervisor to avoid lost revenue.
  • Provided company information to customers upon inquiry and answered questions via phone, email, or online chat.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Described product and service details to customers to provide information on benefits and advantages.

Education

GED -

Secondary Education Institute Paolo Dagomari
Prato, Italy
06-2018

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Excel
  • Filing
  • Customer Relations
  • Strong Problem Solver
  • Professional Communication
  • Invoice Processing
  • Meticulous attention to detail

Languages

Italian
Native or Bilingual
English
Full Professional

Timeline

Administrative Assistant

Pratoallarmi Srl
07.2018 - 02.2023

GED -

Secondary Education Institute Paolo Dagomari

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Anna ZemaniAdministrative assistant