Anna Zhu
Summary
Developed skills in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environment. Skilled at handling sensitive compliance data and implementing process improvements within regulatory frameworks. Brings understanding of project workflows and proficiency in tools like Microsoft Office Suite and Trello. Looking to transition into new field, applying strengths in leadership and strategic planning. Capable of driving results and fostering team collaboration in diverse settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
Impact
08.2023 - Current
- Managed client communication and scheduling to ensure service alignment with regulatory requirements and client satisfaction
- Participated in weekly meetings, fostering a solution-focused environment that aligns with project goals
- Developed and maintained high-quality training materials to ensure accurate delivery of information to clients and stakeholders
- Assisted in proposal and document formatting to align with compliance standards, improving presentation clarity and professionalism
- Utilized Microsoft Excel for process automation, streamlining workflows and enhancing team productivity
- Provided end-to-end administrative support, including scheduling meetings and travel coordination to optimize team operations
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Soldier • Command Support Clerk
Department of Defence
06.2021 - 08.2023
- Created and presented compliance-oriented research on various topics to senior management, aligning with regulatory data handling and information security standards
- Led a team and managed sensitive data within a secure, regulatory-compliant framework
- Contributed to a COVID-19 remediation project, demonstrating adaptability in evolving requirements
- Organized executive travel and accommodations, ensuring secure, regulation-compliant arrangements
Sales Support Associate
Grow Finance
01.2021 - 05.2021
- Handled high volumes of inquiries and maintained communication with brokers and clients, emphasizing data accuracy and document management
- Utilized Salesforce to manage customer portfolios and track compliance with company policies
- Enhanced team productivity by streamlining sales support processes and procedures.
- Strengthened client relationships, promptly addressing concerns and inquiries.
- Streamlined order tracking processes, ensuring timely delivery of products to customers.
Education
Bachelor of Criminology -
University of New South Wales
01-2021
Skills
- Microsoft Office Suite
- Project tracking
- Process Improvement
- Team Management
- Coaching and mentoring
- Communication
- Client relations
- Time Management
- Project scheduling
Accomplishments
- Successfully identified and secured the ideal office space for the team within a limited budget and tight timeframe. Conducted thorough market research, evaluated multiple options, and negotiated favourable terms to meet both financial constraints and team requirements, ensuring an optimal work environment.
- Crafted and refined the application for the prestigious Brandon Hall Award, contributing to the submission's clarity, impact, and alignment with award criteria. Collaborated closely with stakeholders to highlight organizational achievements and innovation, ultimately resulting in the successful recognition and winning of the award.
Certification
- Certificate III in Business
- Certificate III in Government
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Project Manager
Impact
08.2023 - Current
Soldier • Command Support Clerk
Department of Defence
06.2021 - 08.2023
Sales Support Associate
Grow Finance
01.2021 - 05.2021
- Certificate III in Business
- Certificate III in Government
Bachelor of Criminology -
University of New South Wales
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