Annabel Bottemanne
Adelaide,SA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of organisationals skills.
Overview
6
6
years of professional experience
Work History
Deli Worker
Winespeake Cellar&Deli
03.2022 - 10.2023
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Prepared grazing plates and toasties for customers.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Food and Beverage Attendant
Winespeake Cellar&Deli
03.2022 - 10.2023
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food and Beverage Attendant
Oyster HQ
03.2021 - 01.2022
- Greeted customers and provided menus upon arrival to dining room.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
Farm Worker
Australian Agriculture
03.2020 - 01.2021
- Picked and arranged fruit following specified instructions.
- Prepared food packaging boxes by folding and taping.
Floor Staff Member
Le Mal Nécessaire
07.2019 - 10.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served beverages promptly with focused attention to customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Assistant Bar Manager
M Bar
12.2018 - 05.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Motivated staff to perform at peak efficiency and quality.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Closed out cash register and prepared cashier report at close of business.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Assistant Bar Manager
Le Waff
11.2017 - 12.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Motivated staff to perform at peak efficiency and quality.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Education
Bachelor of Science - Sustainable Development
HELB – Haute Ecole Libre De Bruxelles
Brussels09.2014
Skills
Higly motivated and hard worker
Ability to work in a team and adapt to work demands
Good time management and organisational skills
Ability to absorb volumes of information in short spaces of time
Knowledge of bartending and cocktails preparation standards
Commitment to clean and sanitize work environment and equipments
Languages
French
Native or Bilingual
English
Full Professional
Dutch
Elementary
Timeline
Deli Worker
Winespeake Cellar&Deli
03.2022 - 10.2023
Food and Beverage Attendant
Winespeake Cellar&Deli
03.2022 - 10.2023
Food and Beverage Attendant
Oyster HQ
03.2021 - 01.2022
Farm Worker
Australian Agriculture
03.2020 - 01.2021
Floor Staff Member
Le Mal Nécessaire
07.2019 - 10.2019
Assistant Bar Manager
M Bar
12.2018 - 05.2019
Assistant Bar Manager
Le Waff
11.2017 - 12.2018
Bachelor of Science - Sustainable Development
HELB – Haute Ecole Libre De Bruxelles