Banking professional with experience across business banking, personal banking and customer service. Skilled in relationship management, lending, financial analysis and risk management, with a strong focus on tailored customer outcomes and business growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Local Business Banker
Westpac Bank
Regional South, NSW & ACT
12.2025 - Current
Assess lending applications, analyse financial statements and cash flow, evaluate serviceability and security, and prepare credit submissions in line with bank policy.
Identify new business opportunities, generate referrals, develop new customer relationships and grow lending portfolios.
Provide tailored solutions across business lending, transactional banking, cash flow management and other business banking products.
Proactively engage with customers, resolve issues, review banking needs and maintain long-term relationships.
Work closely with internal and external stakeholders to deliver suitable outcomes for customers.
Personal Banking Advisor
Westpac Bank
Young
01.2024 - 12.2025
Built strong customer relationships, understood individual financial goals and identified suitable banking products.
Maintained strong customer relationships through proactive engagement, follow-ups and personalised service.
Explained and promoted relevant products, including transaction and savings accounts, credit cards and personal lending.
Achieved individual targets for sales, referrals, customer engagement and service quality.
Identified opportunities and referred customers to specialist teams, including home lending and business banking.
Assisted customers with everyday banking enquiries, account maintenance and financial transactions.
Educated customers on online banking, mobile banking and self-service options.
Teller
Westpac Bank
Young
03.2023 - 01.2024
Processed customer deposits, withdrawals, transfers and other everyday banking transactions accurately.
Assisted customers with account enquiries, account maintenance and general everyday banking services.
Balanced cash holdings at the end of each day and investigated discrepancies.
Educated customers on online banking, mobile banking and self-service options.
Identified customer needs and referred them to appropriate specialists for personal lending, home loans or business banking.
Supported branch operations and worked with colleagues to deliver consistent customer service.
Community Worker
Catholic Healthcare
Young
08.2022 - 03.2023
Built strong relationships with elderly clients to foster trust and provide personalised support.
Provided domestic assistance to support daily living activities.
Assisted clients with personal hygiene, grooming and daily care needs.
Prepared nutritious meals tailored to clients’ dietary requirements.
Provided transport and social support to help clients attend appointments, access essential services and engage with the community.
Disability Support Worker
LFE Community Supports
Young
10.2021 - 08.2022
Built strong relationships with clients with disabilities to establish trust and provide personalised support.
Provided domestic assistance to support daily living activities.
Assisted clients with personal hygiene, grooming and daily care needs.
Prepared nutritious meals tailored to clients’ dietary requirements.
Provided transport and social support to help clients attend appointments, access essential services and participate in community activities.
Care Worker
Southern Cross Care
Young & Harden
08.2019 - 10.2021
Provided compassionate care to elderly residents, supporting their daily needs and promoting comfort, dignity and independence.
Built strong relationships with residents to foster trust and provide personalised care.
Assisted residents with personal hygiene, grooming, dressing and other daily care needs.
Assisted residents with eating and drinking while following individual dietary requirements and safe feeding practicws.
Operated sling and stand-up lifters to assist residents with safe transfers and mobility.
Monitored and recorded residents’ weights, blood pressure and blood sugar levels, reporting concerns to relevant healthcare professionals.
Assisted with wound care and management in accordance with care plans and infection control procedures.
Education
High School Diploma -
Hennessy Catholic College
Young, Australia
Skills
Business lending
Credit submissions
Financial analysis
Effective communication
Problem solving
Time management
Effective organisation
Adaptability
Relationship management
Teamwork and independence
Stakeholder collaboration
Awards
Award for Excellence - Retail Banking Awards, 1H 2025