Annabel Sevil
Kingsford, Sydney,NSW
Summary
I am a motivated individual, known for being a quick learner, and receptive to constructive criticism. I have a proven ability to solve customer complaints and conflicts effectively, and enhance customer satisfaction. I also have a breadth of knowledge in the field of science, with a main focus on subjects related to human anatomy and physiology.
Overview
4
4
years of professional experience
Work History
Retail Worker
Kmart
Bondi Junction, NSW
10.2024 - Current
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays to enhance shopping experience.
- Stocked shelves and ensured products were readily available for customers.
- Collaborated with team members to achieve store goals and objectives.
- Managed inventory levels and conducted regular stock checks.
- Provided exceptional customer service to resolve issues promptly.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Waitress
Millennium Pizza
Vaucluse
02.2022 - Current
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed order taking and delivery to ensure timely service.
- Collaborated with kitchen staff to communicate special requests effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new staff on restaurant procedures and service standards.
- Handled cash transactions accurately during busy meal periods.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Participated in team meetings to discuss menu updates and service improvements.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Shift Supervisor
KFC
Martin Place
02.2023 - 01.2025
- Supervised team members during peak service hours to ensure efficiency.
- Trained new staff on food safety and customer service standards.
- Managed inventory levels
- Oversaw food preparation processes to guarantee quality and compliance.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Enforced health and safety regulations among staff during shifts.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
Pharmacy Customer Service Representative
Uralla pharmacy
Uralla
12.2021 - 02.2022
- Assisted customers with prescription inquiries and medication information.
- Processed customer transactions accurately at the point of sale.
- Maintained inventory levels by restocking shelves and organizing products.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Collaborated with pharmacists to manage prescription refills efficiently.
- Operated cash register to process payments from customers.
- Answered incoming calls promptly, courteously, and professionally.
- Processed prescription orders using pharmacy software system.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
Education
Bachelor of Science - Pre-medicine
University of Technology Sydney
Sydney, NSW07-2025
Skills
- Customer service
- Team collaboration
- Inventory management
- Order processing
- Effective communication
- Conflict resolution
- Time management
- Health regulations compliance
- Reliability and punctuality
- Stock replenishment
- Patience and empathy
- Shipment receiving
Timeline
Retail Worker
Kmart
10.2024 - Current
Shift Supervisor
KFC
02.2023 - 01.2025
Waitress
Millennium Pizza
02.2022 - Current
Pharmacy Customer Service Representative
Uralla pharmacy
12.2021 - 02.2022
Bachelor of Science - Pre-medicine
University of Technology Sydney