Annabel Xenofos
Kingsgrove
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed as a Customer Service and Hospitality Supervisor at Nieos Grille. Excelled in enhancing service quality and operational efficiency, significantly improving customer satisfaction. Skilled in multitasking, organization, and fostering strong customer relations, adept at driving team performance and innovation.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Nieos Grille
02.2017 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Hospitality Supervisor
Nieos Grille
02.2017 - Current
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks with staff.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
Education
Allied Health Assistant - Nutrition - Nutrition
TAFE NSW
NSW2022
Completed Year 12 HSC -
Casimir Catholic College
Marrickville, NSW2020
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Customer relations
- Work prioritization
- New hire training
Timeline
Customer Service Supervisor
Nieos Grille
02.2017 - Current
Hospitality Supervisor
Nieos Grille
02.2017 - Current
Allied Health Assistant - Nutrition - Nutrition
TAFE NSW
Completed Year 12 HSC -
Casimir Catholic College
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