Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNABELLA JOHNA

Middleton Grange

Summary

Dynamic Call Center Territory Manager with a proven track record at Nexgen, excelling in sales and customer service. Expert in contract negotiation and relationship building, enhancing customer satisfaction through strategic problem resolution. Adept at multitasking and team collaboration, leveraging strong communication skills to drive revenue growth and client loyalty.

Overview

9
9
years of professional experience

Work History

Call Center Territory Manager

Nexgen
04.2023 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
  • Set appointments with salespeople and potential customers.
  • Enhanced customer satisfaction by implementing efficient call center operations strategies.

Assistant Retail Store Manager

Colette Hayman
10.2019 - 04.2023
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Handled Cash, Card & Voucher payments using POS.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Completed point of sale opening and closing procedures.
  • Handled book keeping, KPI tracking, sales tracking, quarterley updates sent to regional

Call Center Representative

Spotless
02.2018 - 09.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Retail Assistant

Lovisa
12.2015 - 08.2018
  • Used POS system to process sales, returns, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Education

High School Diploma -

BARADENE COLLEGE OF THE SACRED HEART
AUCKLAND, NEW ZEALAND
11-2018

Skills

  • Team collaboration and leadership
  • Multitasking and organisation
  • Goals and performance
  • Sales expertise
  • Customer service
  • Patience and empathy

Timeline

Call Center Territory Manager

Nexgen
04.2023 - Current

Assistant Retail Store Manager

Colette Hayman
10.2019 - 04.2023

Call Center Representative

Spotless
02.2018 - 09.2019

Retail Assistant

Lovisa
12.2015 - 08.2018

High School Diploma -

BARADENE COLLEGE OF THE SACRED HEART

Similar Profiles

CREATE PROFILE
ANNABELLA JOHNA