Annabella Liu
Brisbane,QLD
Summary
Experienced events professional with strong background in managing events from inception to completion. Demonstrated ability to coordinate logistics and collaborate with vendors to ensure seamless event execution. Proven track record in maintaining high standards and utilizing effective communication and organizational skills.
Overview
20
20
years of professional experience
Work History
Member Services and Events Executive
CPA Australia
01.2024 - Current
- Actively supported the Delivery Enablement team in conducting WebEx training for the MSEE training.
- Offered one-on-one training sessions to new MSEE team members, focusing on L&D workshops, WebEx webinars, F&O invoice processing, and event logistics-related tasks.
- Provided support to team members in event setup and onsite event management at the Brisbane CPA office to ensure successful event execution.
- Provided crucial support in presenter management for the CPA Congress and Conferences ACT in collaboration with the Learning & Innovation (L&I) team, including working considerable overtime hours.
- Supported facilities management and resolved AV technical issues in office for colleagues by logging service calls and followed through.
- Supported Relationship Managers on coordinating conference logistics including printing and hiring onsite activations and handling invoices.
- Actively streamlined the process of Group/ table bookings for International Women's Day Breakfast event with AAR and Event Requests team to ensure smooth registration process for table bookings
- Delivered Brisbane Member Recognition Ceremony seamlessly with joint support from QLD Division staff
Events Coordinator
CPA Australia
04.2019 - 12.2023
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-efficiency.
- Oversaw on-site event operations, directing staff to maintain high standards of service and engagement.
- Trained junior staff on best practices in event planning and execution, fostering a collaborative environment.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Executive Assistant to International Head
CPA Australia
01.2019 - 04.2019
- Managed executive calendars, scheduling meetings and coordinating appointments efficiently.
- Assisted in preparing reports and presentations, enhancing communication of key business metrics.
- Managed travel arrangements for executives, optimizing itineraries to minimize costs and time.
- Managed EGM's diary including scheduling appointments, assessing priorities and reallocations as necessary, and managing travel logistics.
- Facilitated meetings/ teleconference/ luncheon and prepare meeting materials with both internal and external stakeholders
- Supported events team to arrange sector-related activities and high profile divisional networking activities those are relevant to members and guests
- Cooperated with colleague across divisions such as travel arrangement and project upon request
- Supported member services team on phone queue and membership retention phone campaign
- Handled external event invitations for Greater China Council
Senior Administration and Events Executive
CPA Australia
05.2014 - 12.2018
- Organised a variety of member events to engage with young members and in charge of the Young Achievers Committee
- Supported events team to arrange sector-related activities and high profile divisional networking activities those are relevant to members and guests
- Handled event administrative work, ie. eDM content preparation and liaison with speakers and arrange event logistics
- Handled member enquiries on memberships and events
- Managed sponsorships requests from external stakeholders
- Providing administrative support to Country Head- Greater China
Guest Relations Officer/ Server
Four Seasons Hotel Hong Kong
05.2011 - 09.2013
- Managed reservations and table allocation
- Resolved guests’ billing and service issues
- Assisted in administrative work
- Handled guest enquirers via telephone and email.
Restaurant Supervisor
Hilton New Bern/ Riverfront
11.2009 - 10.2010
- Menu editing and adjusted the restaurant POS system as to menu changes
- Conducted accurate daily cash-out report to manager
- Resolved guests’ billing and service issues
- Assisted in restaurant budget reports and labor scheduling
- Organized wine cellar inventory
- Supervised daily restaurant operations and managed a team of up to 12 service staff at each shift
Club Lounge and Conference Host
Crowne Plaza Manchester Airport
07.2009 - 10.2009
- Checked-in and out guests with Front Desk OPERA system efficiently
- Provided viewing tour for potential conference booking party
- Managed bookings with the DELPHI system
- Maintained daily operations in the Club Lounge and Business Center
- Co-ordinate between front office, restaurant and kitchen to meet the conference guests’ needs
Event Operations Assistant (Casual)
Midland Hotel Manchester
05.2009 - 07.2009
- Served food and beverage to banquets
- Set up event venue
Server
Grand Hyatt Hong Kong
06.2008 - 09.2008
- Maintained the restaurant's daily operations
- Up-sold food and beverage
- Took reservations and hosting
Food and Beverage Management Trainee
The Peninsula Chicago
06.2006 - 12.2007
- Provided excellent restaurant service to customers in a luxury hotel
- Dealt with daily restaurant financial reports
- Took regular professional wine training course
- Managed daily reservations
Part-time server
The Inter-Continental Hong Kong
10.2005 - 02.2006
- Provided excellent service to customer
- Up-sold food and beverage
Education
BA (Honor) - Hospitality Business Management
Manchester Metropolitan University
The United Kingdom06.2009
Skills
- Proficient in event planning and coordination
- Collaborative team member
- Skilled in Microsoft Office applications
- Demonstrating commitment to CPA Australia values
- Manage member inquiries effectively
- Administrative skills
- Problem resolution
- Staff training
- Operations management
Timeline
Member Services and Events Executive
CPA Australia
01.2024 - Current
Events Coordinator
CPA Australia
04.2019 - 12.2023
Executive Assistant to International Head
CPA Australia
01.2019 - 04.2019
Senior Administration and Events Executive
CPA Australia
05.2014 - 12.2018
Guest Relations Officer/ Server
Four Seasons Hotel Hong Kong
05.2011 - 09.2013
Restaurant Supervisor
Hilton New Bern/ Riverfront
11.2009 - 10.2010
Club Lounge and Conference Host
Crowne Plaza Manchester Airport
07.2009 - 10.2009
Event Operations Assistant (Casual)
Midland Hotel Manchester
05.2009 - 07.2009
Server
Grand Hyatt Hong Kong
06.2008 - 09.2008
Food and Beverage Management Trainee
The Peninsula Chicago
06.2006 - 12.2007
Part-time server
The Inter-Continental Hong Kong
10.2005 - 02.2006
BA (Honor) - Hospitality Business Management
Manchester Metropolitan University