Annabelle Arnold
Swan Hill ,VIC
Summary
An organised, dedicated and ambitious budding professional with excellent attention to detail. eager for learning in and working closely with senior management teams to contribute to the success of a dynamic workplace. strong background exceeding customer expectations by training, coaching, and leading team. Trained and mentored employees to achieve service goals by offering guidance on daily tasks and positive feedback. Professional when resolving difficult or complex customer service complaints or requests.
Overview
2
2
years of professional experience
Work History
Support Worker
KAC care
Swan Hill
02.2024 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Assisted clients with personal care, such as showering and dressing.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
Service Lead
Aruma
Geelong , Vic
07.2023 - 02.2024
- Leading a team of dedicated support workers whilst partnering with senior management to support efficient service delivery.
- Preparing and maintaining rosters for a team of Disability support Workers and ensuring a person-centred approach to participants.
- Excellent customer service skills and the ability to communicate effectively with people with disabilities, their families, health professionals and our Disability support Workers.
- Contributing to recruitment processes; conducting interviews and onboarding processes to ensure appropriate and suitable participant and staff member match.
- Monitoring staff compliance and upskilling learning and development when appropriate or necessary for specific participant care requirements.
- Demonstrated ability to work in a fast-paced environment.
- Excellent time management and problem solving skills, including the ability to prioritise tasks, pay attention to detail and input accurate data to maintain participant documentation.
- Supporting and empowering Disability support Workers.
- Provide mentoring and coaching to staff.
- Financial and Business Management by ensuring operational needs run smoothly each day.
Support Worker
Aruma
Colac, Vic
01.2023 - 07.2023
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Assisted clients with personal care, such as showering and dressing.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Working collaboratively with stakeholders.
Education
Cert 3 in Beauty Services - Beauty Therapist
Gordan Tafe
Geelong 11-2020
Skills
- Strong, effective communication and interpersonal skills whilst displaying compassion & empathy
- Team Management
- Coaching and Mentoring
- A high level of attention to Detail
- Time management abilities
- Problem-solving abilities
- Productive and Ambitious
- Accountability and willing to grow professional skill set
References
References available upon request.
Timeline
Support Worker
KAC care
02.2024 - Current
Service Lead
Aruma
07.2023 - 02.2024
Support Worker
Aruma
01.2023 - 07.2023
Cert 3 in Beauty Services - Beauty Therapist
Gordan Tafe
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