Summary
Overview
Work History
Certification
References
Timeline
Generic

Annabelle Bahuth

Malvern East,VIC

Summary

I am a proactive and personable team member who excels in fast-paced environments. I have a natural inclination towards leadership, consistently ensuring the best experiences for my colleagues. I am dedicated to continuous personal and professional growth within my workplace, fostering new connections and contributing positively to team dynamics.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Zeal and Flow Café & Wellness
11.2023 - 06.2024
  • Prepared and served a variety of hot and cold beverages
  • Proficiently managed cash register transactions with a high level of accuracy, adeptly handling payments and providing correct change to customers
  • Maintained cleanliness and organisation of the cafe, including workstations, dining areas, and restroom facilities
  • Assisted in daily opening and closing procedures, ensuring adherence to health and safety standards
  • Received and processed supplier deliveries, verifying accuracy and maintaining inventory levels of coffee beans, syrups, and other consumables
  • Trained and supervised new team members in cafe operations, including beverage preparation techniques and customer service protocols.

Team Leader & Head Coach

Bounce Inc
04.2021 - 12.2023
  • Certified first responder with advanced training in emergency medical care
  • Assisting in hiring / training new staff members on customer service protocols and facility procedures
  • Leading a team of 20+ enthusiastic staff members to deliver a memorable experience to every customer
  • Organized and conducted nationwide week-long training seminars, ensuring consistent coaching standards across 10+ locations
  • Managed a team of 15 coaches, overseeing class assessments and providing bi-weekly feedback to maintain quality and consistency.

Shift Supervisor / Team Leader

Jump and Climb
04.2018 - 02.2021
  • Delivering exceptional customer service through advanced interpersonal skills
  • Demonstrating empathy and understanding for all customer and parent issues while ensuring strict adherence to policies
  • Enhancing the center's overall customer service by conducting training sessions to ensure all staff correctly explain and follow established policies
  • Leadership and Team Management
  • Communicating company guidelines and safety briefings to large groups of individuals of all ages while ensuring engagement and understanding
  • Harmonizing large groups of children of different ages, backgrounds, and needs to ensure a safe and enjoyable experience for all.

Customer service representative

Bounceinc
07.2024 - 08.2024
  • Managed high-volume inbound and outbound calls in a fast-paced call center environment
  • Provided excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Collaborated with team members and supervisors to achieve departmental goals and improve processes
  • Received consistent positive feedback from customers for professionalism, efficiency, and problem-solving skills.

Client Advisor

Kisser Physio
01.2021 - 09.2021
  • Membership Sales and Sign-Ups
  • Assisting customers in selecting and signing up for appropriate membership plans
  • Explaining membership benefits, terms, and conditions clearly to new and prospective members
  • Addressing and resolving customer inquiries and issues promptly and professionally
  • Answering Calls and Inquiries
  • Providing information about services, programs, and membership options
  • Responding to emails and messages, ensuring timely and accurate communication.

Certification

  • 2023 First Aid Certificate
  • 2022 Pool Lifeguard Training Certificate
  • PUAEME001 Provide emergency care
  • PUAEME001 Administer oxygen in an emergency
  • Certificate III Screen and Media
  • Certificate III Sport and Recreation
  • RSA (VIC + NSW)
  • Working with children’s check

References

  • Mr Daniel Leone, 0437839424, Bounce Venue Manager
  • Mr Ben Crowe, 0408008531, Owner Jump and Climb

Timeline

Customer service representative

Bounceinc
07.2024 - 08.2024

Barista

Zeal and Flow Café & Wellness
11.2023 - 06.2024

Team Leader & Head Coach

Bounce Inc
04.2021 - 12.2023

Client Advisor

Kisser Physio
01.2021 - 09.2021

Shift Supervisor / Team Leader

Jump and Climb
04.2018 - 02.2021

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Annabelle Bahuth