Summary
Overview
Work History
Education
Skills
References
Certification
Hobbies
Timeline
Generic

Annabelle Cooper

Port Kembla,NSW

Summary

Experienced Administrative Assistant with a proven track record of delivering outstanding customer service in high-pressure settings. Recognized for meticulous attention to detail and the ability to make sound decisions while managing multiple tasks simultaneously. Motivated by a strong work ethic, excelling both independently and as part of a collaborative team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Assistant

Aldi Corrimal
03.2024 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.

Reception and Customer Service

Shellharbour Club
03.2024 - 09.2024
  • Managed high-volume periods while maintaining professionalism under pressure, ensuring efficient vetting and accurate documentation of issues.
  • Balanced multiple priorities simultaneously while maintaining a strong focus on delivering superior service experiences for each client interaction.
  • Handled sensitive customer information with discretion, adhering strictly to privacy regulations and company guidelines.
  • Supported team members with conflict resolution skills, leading to amore cohesive work environment.

Wave Rider (Street Team)

Wave FM
08.2023 - 07.2024
  • Managed time effectively while juggling multiple tasks, such as conducting interviews, editing audio clips, and preparing scripts for live broadcasts.
  • Engaged listeners through social media platforms to increase station visibility.
  • Collaborated with colleagues to create innovative programming ideas, resulting in positive feedback from listeners and advertisers.

Receptionist and Administrative Assistant

Coolangatta Estate
01.2022 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.

Short Order Cook and Delivery Driver

Julio's Pizza Dapto
10.2020 - 04.2022
    • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
    • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
    • Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
    • Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.

Crew Person, Hosting and McCafe Barista

McDonald's
11.2018 - 11.2019
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Curating and Handling Work Experience

Wollongong Art Gallery
11.2018 - 11.2019
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Aided in the maintenance of clean exhibition spaces, attending to spills or debris as needed while adhering to proper art handling procedures.

Education

Bachelor of Arts - Anthropology

University of Wollongong
Wollongong
2028

Skills

  • Critical Thinking
  • Customer Service
  • Communication
  • Interpersonal Skills
  • Detail Oriented
  • Time Management

Teamwork and Collaboration

Problem-Solving

References

  • Harry Quick, Duty Store Manager, Aldi, 0457 276 662
  • Kristian Hasapaki, Store Manager, Aldi, 0459 666 685
  • Gemma Blazas, Shift Manager, The Shellharbour Club, 0435 300 574
  • Natalie Bishop, Estate Manager, Coolangatta Estate, 0434 853 184, natalie@coolangattaestate.com.au


Certification

Responsible Service of Alcohol - Expires 2028

Hobbies

Reading, I love high fantasy and classic dystopian

Scrap-booking, all of the little things in life

Museums and Art Galleries, I'll wander around for hours and dream to travel to all of my favourite historic sites

Timeline

Store Assistant

Aldi Corrimal
03.2024 - Current

Reception and Customer Service

Shellharbour Club
03.2024 - 09.2024

Wave Rider (Street Team)

Wave FM
08.2023 - 07.2024

Receptionist and Administrative Assistant

Coolangatta Estate
01.2022 - 03.2024

Short Order Cook and Delivery Driver

Julio's Pizza Dapto
10.2020 - 04.2022

Crew Person, Hosting and McCafe Barista

McDonald's
11.2018 - 11.2019

Curating and Handling Work Experience

Wollongong Art Gallery
11.2018 - 11.2019

Bachelor of Arts - Anthropology

University of Wollongong

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Annabelle Cooper