Annabelle Earley
Canberra,ACT
Summary
Friendly and personable candidate with a genuine passion for building connections and ensuring customer satisfaction. Hardworking, with skilled experience in telephone operations, payment handling, system organization, and professionalism. Adaptable under pressure and has a flexible schedule.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
QT Sydney and The Ultimo (EVT Limited)
08.2023 - 06.2024
- Exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- High-quality telephone etiquette. Answering calls promptly and professionally while managing multiple lines during peak hours.
- Knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Managed check-ins and check-outs at the hotel reception.
Waitress
The Boathouse
03.2022 - 07.2022
- Worked in a collaborative team providing exceptional service in a high-end cafe
- Duties and skills included register and eftpos sales, making coffees, preserving a clean and welcoming environment, being self-proficient during busy periods, and prioritising customer expectations.
Front of House Employee
Palace Electric Cinema
11.2019 - 11.2021
- Worked in all aspects of a high-end cinema such as bar service, ticket sales, cafe duties, greeting customers, and cleaning theaters.
- Skills developed include upselling products and deals, usage of a POS machine, usage of a coffee machine, managing and counting stock, and upholding the values of the company
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
Bachelor of Psychology -
The University of Sydney
Sydney, NSW12-2025
Canberra Girls Grammar School
Canberra, ACT12-2022
Skills
- Detail-oriented
- Positive demeanour
- Client Rapport Building
- Hotel software expertise (RoomMaster)
- POS systems
Timeline
Hotel Receptionist
QT Sydney and The Ultimo (EVT Limited)
08.2023 - 06.2024
Waitress
The Boathouse
03.2022 - 07.2022
Front of House Employee
Palace Electric Cinema
11.2019 - 11.2021
Bachelor of Psychology -
The University of Sydney
Canberra Girls Grammar School
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