Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Annabelle Fenton

Strathdale,Victoria

Summary

I am a motivated individual with experience in customer service and sales. I'm skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for providing superior customer service and leading staff members.

I'm very eager to advance knowledge in multiple areas within front of house including managing, wine knowledge and bar tending.

Overview

6
6
years of professional experience

Work History

Food and Beverage Salesperson and Trainer

The Dispensary Bar and Diner
02.2021 - Current
  • Established strong rapport with customers, resulting in increased repeat business and sales opportunities.
  • Inducting new staff to understand their customer service role and training them to be able to consistently meet the expected standard.
  • Monitoring the quality of food and beverage being delivered.
  • Overseeing professional handling of customer complaints.
  • Coach, counsel, train, reward and develop staff.
  • Managing bookings.
  • Control of theft, wastage and damage within the restaurant.
  • Ability to interchange through all sections.
  • Bartend and manage bar stock levels.

Waitress

Copper Kettle
04.2020 - 02.2021
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Developed skills in using a coffee machine.

Waitress

Shamrock Hotel Elmore
04.2018 - 02.2021
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service in a face paced environment.
  • Used cash registers and credit card machines to cash out customers.
  • Ensured sanitation and hygiene standards while washing dishes.
  • Performed closing routines.

Education

Evolve 3/ Eldred Hospitality

Certificate III in Hospitality

AVTES
02.2023

Eaglehawk Secondary College
2016

Skills

  • Customer Relationship Building
  • Delegation
  • Staff Training
  • Upselling
  • Intermediate wine knowledge
  • Teamwork and Collaboration
  • Problem-Solving
  • Decision-Making

Additional Information

Finn Vedelsby. Managing director, The Dispensay Bar and Diner- 0431259291

Daniel Hurle. Previous manager, The Dispensary Bar and Diner- 0468928988

Timeline

Food and Beverage Salesperson and Trainer

The Dispensary Bar and Diner
02.2021 - Current

Waitress

Copper Kettle
04.2020 - 02.2021

Waitress

Shamrock Hotel Elmore
04.2018 - 02.2021

Evolve 3/ Eldred Hospitality

Certificate III in Hospitality

AVTES

Eaglehawk Secondary College

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Annabelle Fenton