Annabelle Fenton
Strathdale,Victoria
Summary
I am a motivated individual with experience in customer service and sales. I'm skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for providing superior customer service and leading staff members.
I'm very eager to advance knowledge in multiple areas within front of house including managing, beer and wine knowledge and bar tending.
Overview
7
7
years of professional experience
Work History
Server
MacKenzie Quarters
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food and Beverage Salesperson and Trainer
The Dispensary Bar and Diner
02.2021 - 09.2024
- Established strong rapport with customers, resulting in increased repeat business and sales opportunities.
- Inducting new staff to understand their customer service role and training them to be able to consistently meet the expected standard.
- Monitoring the quality of food and beverage being delivered.
- Overseeing professional handling of customer complaints.
- Coach, counsel, train, reward and develop staff.
- Managing bookings.
- Control of theft, wastage and damage within the restaurant.
- Ability to interchange through all sections.
- Bartend and manage bar stock levels.
Waitress
Copper Kettle
04.2020 - 02.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Developed skills in using a coffee machine.
Waitress
Shamrock Hotel Elmore
04.2018 - 02.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service in a face paced environment.
- Used cash registers and credit card machines to cash out customers.
- Ensured sanitation and hygiene standards while washing dishes.
- Performed closing routines.
Education
Evolve 3/ Eldred Hospitality
Certificate III in Hospitality
AVTES
02.2023
Eaglehawk Secondary College
2016
Skills
- Customer Relationship Building
- Delegation
- Staff Training
- Upselling
- Intermediate wine knowledge
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
Additional Information
Finn Vedelsby. Managing director, The Dispensay Bar and Diner- 0431259291
Daniel Hurle. Previous manager, The Dispensary Bar and Diner- 0468928988
Timeline
Server
MacKenzie Quarters
11.2024 - Current
Food and Beverage Salesperson and Trainer
The Dispensary Bar and Diner
02.2021 - 09.2024
Waitress
Copper Kettle
04.2020 - 02.2021
Waitress
Shamrock Hotel Elmore
04.2018 - 02.2021
Evolve 3/ Eldred Hospitality
Certificate III in Hospitality
AVTES
Eaglehawk Secondary College
Similar Profiles
Lawrence WeinbergLawrence Weinberg
Supervisor/Bartender at Four Quarters Brewing Co.Supervisor/Bartender at Four Quarters Brewing Co.
Sidharth Sankar HatiSidharth Sankar Hati
Pharmacist Apprentice at District Head Quarters Hospital ,KendraparaPharmacist Apprentice at District Head Quarters Hospital ,Kendrapara
Benson Themba JacobBenson Themba Jacob
General Worker/ Greening and Cleaning at Fleet Management Head Quarters (Facilities Management)General Worker/ Greening and Cleaning at Fleet Management Head Quarters (Facilities Management)
Annabelle FentonAnnabelle Fenton
Food and Beverage Salesperson and Trainer at The Dispensary Bar and DinerFood and Beverage Salesperson and Trainer at The Dispensary Bar and Diner
Byron PeelByron Peel
NA at Fosterville Gold Mine -Agnico Eagle MinesNA at Fosterville Gold Mine -Agnico Eagle Mines