Annabelle Greenaway

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Scheduled, coordinated and confirmed appointments and meetings.

• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Oversaw and coordinated front office operations during the pre-opening phase, ensuring readiness for the hotel’s grand opening.

• Trained and managed front office staff on hotel policies, procedures, and exceptional guest service standards.

• Collaborated with management to develop and implement efficient front desk processes and systems.

• Ensured seamless communication between front office, housekeeping, and other departments to maintain high levels of service.

• Assisted in setting up front office equipment and supplies, maintaining inventory control.

• Addressed and resolved guest inquiries and concerns, providing a welcoming and professional first impression.

• Sofitels Employee of the month June 2022

• Led and supervised the front office team to ensure efficient and smooth operations.

• Provided training and ongoing support to front office staff to maintain high standards of service.

• Managed daily front desk activities, including check-ins, check-outs, and guest inquiries.

• Coordinated with other departments to ensure guest needs and expectations were met.

• Handled guest complaints and resolved issues promptly, maintaining guest satisfaction.

• Monitored and managed front office inventory, supplies, and equipment.

• Implemented and maintained front desk procedures, policies, and systems.

• Assisted in scheduling and staffing to ensure adequate coverage during peak times.

• Conducted performance reviews and provided feedback to team members to encourage development.

• Ensured compliance with hotel policies and standards, promoting a professional and welcoming environment.

• Provided exceptional service to guests in the dining area, ensuring a memorable experience.

• Took food and drink orders accurately and efficiently, offering menu recommendations.

• Delivered food and beverages to tables promptly, adhering to service standards.

• Assisted in setting up and clearing tables, maintaining cleanliness and organization.

• Prepared and served beverages, including alcoholic drinks, according to established recipes and standards.

• Handled guest inquiries and resolved complaints in a courteous and professional manner.

• Collaborated with kitchen staff to ensure timely and accurate order delivery.

• Assisted in inventory management, including restocking supplies and monitoring stock levels.

• Ensured compliance with health, safety, and hygiene regulations.

• Participated in training sessions to stay updated on menu changes, service techniques, and industry trends.

• Assisted senior stylists with haircuts, colour treatments, and other hair services.

• Shampooed, conditioned, and prepared clients’ hair for styling.

• Maintained a clean and organized work environment, including sanitizing tools and equipment.

• Greeted clients, scheduled appointments, and managed the front desk as needed.

• Provided excellent customer service, ensuring clients felt welcome and comfortable.

• Learned and practiced new techniques under the guidance of experienced hairdressers.

• Assisted with inventory management and ordering of salon supplies.

• Participated in training sessions and workshops to improve skills and knowledge.

• Prepared and cooked a variety of menu items,

including fish, chips, and other seafood dishes, ensuring quality and consistency.

• Operated kitchen equipment and maintained cleanliness and organization of the cooking area.

• Took customer orders, provided menu recommendations, and ensured accurate and efficient order processing.

• Handled cash transactions, operated the point-of-sale system, and maintained accurate records of sales.

• Provided excellent customer service, addressing inquiries and resolving complaints in a friendly and professional manner.

• Managed inventory, monitored stock levels, and assisted in restocking supplies as needed.

• Adhered to health, safety, and hygiene regulations, ensuring a safe and sanitary work environment.

• Collaborated with team members to ensure smooth and efficient shop operations.