Summary
Overview
Work History
Education
Skills
Attributes
Personal Information
Timeline
Generic

Annabelle Hockam

Toowoomba,QLD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Airport Security Screener

Wagner Cooperation
03.2023 - Current
  • Enhanced airport security by thoroughly screening passengers and their belongings.
  • Ensured smooth operations by efficiently managing the flow of passengers through security checkpoints.
  • Reduced risk of potential threats by effectively utilizing X-ray machines, metal detectors, and physical patdowns.
  • Maintained a safe environment for travellers by promptly identifying and resolving any possible security concerns.
  • Collaborated with team members to ensure consistent implementation of airport security protocols and procedures.
  • Identified prohibited items in luggage and on passengers, minimizing potential risks to flight safety.
  • Provided exceptional customer service while maintaining strict vigilance over airport security measures.
  • Regularly updated knowledge on aviation security regulations and guidelines to maintain optimal performance in role.
  • Conducted random checks on employees entering secure areas to maintain a high level of internal security compliance.
  • Demonstrated professionalism under pressure by maintaining composure during high-traffic periods or tense situations with passengers who were uncooperative or agitated.

Full Time Cafe Manger

Quarter Acre
11.2022 - 01.2023
  • Delivering excellent customer service through taking orders, making coffee, delivering food to tables, Doing multiple stock takes on all stock at the venue,
  • Ordering all stock needed for the cafe, Cash handling and counting tills, Manager tasks including but not limited to, training staff, setting up the cafe every morning, packing down the cafe and locking all door at the end of each service day,
  • Upholding the legislation with food and safety regulations, Making sure all fridges and freezers are at the correct degree food the stock inside
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Managed and motivated employees to be productive and engaged in work.

Full Time Clinical Administration

Toowoomba Bass Hospital
07.2022 - 09.2022
  • Upholding and delivering excellent bedside manner along with patient care
  • Preparing and organising charts for several outpatients departments along with chasing charts from other departments for upcoming appointments,
  • Printing referrals and organising them accordingly, Organising and booking appointments, Handling phone calls regarding patient surgeries and referrals, Working on wards helping nurses and doctors with chart filing

Full time Salary Functions Supervisor

The Burke and Wills
11.2021 - 07.2022
  • Excellent customer service, Practicing responsible service of alcohol through compliance with RSA and RMLV laws,
  • Supervisory tasks including but not limited to, training staff, managing the function with a team of staff, producing a successful functions,
  • Responding to email and enquiries, meeting face to face with returning and potential clients to plan and event and billing clients for functions.
  • Standard receptionist task including answering the phone, booking and confirming reservations and entering new client details on computer software,
  • Counting and balancing tills
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Full time Supervisor

The Southern Hotel
02.2020 - 11.2021
  • Completing a sale of products through cash register, Cleaning of the restaurant during opens and in preparation for closing of the restaurant, Opening the restaurant - completion of opening procedures including but not limited to counting of tills, setting up bookings,
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Completion of regular online training to ensure the improvement in my work standards, Ensured safety standards were followed, Fast and effective front of house, Training other staff members in their role, Greeting and seating with the best customer service, Practicing Responsible Service of Alcohol
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Medical Receptionist

Sun Doctor's
02.2021 - 03.2021
  • Best practice medical software experience, Private and Medicare Billing procedures, Administrative tasks (emailing, scanning, faxing, allocating, phones), Following covid safety plan, procedures and cleaning
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Rozzi's Grand Central
10.2017 - 11.2019
  • Serving Customers, Fast and effective front of house floor runner, Assisting in preparation of food products and ensuring no wastage of food throughout each day, Preparing and maintaining the cold cabinets and dessert cabinets throughout a shift, Clearing, cleaning and stocking of all tables including polishing cutlery, Running store closes and implementing store cleaning processes, Taking customer's orders and completing sale of products through a cash register

Casual

Abra Kebab
01.2016 - 10.2017
  • Customer service, Greeting patrons, Cash handling, Following strict workplace health and safety regulations

Education

High School Diploma -

St Joseph's College
Toowoomba, QLD
11.2020

Skills

  • Public Safety
  • Bag Screenings
  • Legal Codes
  • First Aid Knowledge
  • Surveillance Monitoring
  • Problem Solving
  • Decision Making
  • Computer Proficiency
  • Interpersonal Skills
  • Time Management

Attributes

I can work and adapt in any setting due to my enthusiastic, sociable, diligent and intellectual personality. I enjoy working with others and being a team player but I'm also capable of following directions and working independently. I set high expectations for myself and naturally solve problems. Along with taking pleasure in doing assignments to a high stand and paying close attention to details while being aware of the time frames they must be completed. One of the main questions that is asked in an interview is where do you see yourself in the future. I believe that in the next ten years I will have been successful in making it into the police force. Although that is my life time goal I am completely and fully focused on the role and job that I am in if successful. I enjoy playing team sports including touch football which I play at a club and a representative level. 

Personal Information

Date of Birth: 08/12/02

Timeline

Airport Security Screener

Wagner Cooperation
03.2023 - Current

Full Time Cafe Manger

Quarter Acre
11.2022 - 01.2023

Full Time Clinical Administration

Toowoomba Bass Hospital
07.2022 - 09.2022

Full time Salary Functions Supervisor

The Burke and Wills
11.2021 - 07.2022

Medical Receptionist

Sun Doctor's
02.2021 - 03.2021

Full time Supervisor

The Southern Hotel
02.2020 - 11.2021

Rozzi's Grand Central
10.2017 - 11.2019

Casual

Abra Kebab
01.2016 - 10.2017

High School Diploma -

St Joseph's College

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Annabelle Hockam