ANNABELLE JUDGE-BROWN
San Remo,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. My aim to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Relationship Specialist
Complete Credit Solutions Pty Limited
07.2022 - 11.2023
- Provided excellent customer service and provided answers to client questions within set standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Interpreted contracts and communicated terms and conditions.
- Maintained up-to-date knowledge of product and service changes.
Digital Service Representative
Service NSW
02.2022 - 06.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
Retail Sales Assistant
Hot Bargain
03.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
Computer Salesperson
Harvey Norman
04.2020 - 12.2020
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Trained store associates on computer products, technology and service offerings.
- Assisted with computer repair and upgrade orders for customers.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Assistant Manager
Smokemart and Giftbox
09.2018 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Retail Sales Assistant
Freechoice Tobacconist
11.2015 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Assistant Front of House Manager
Gourmet Pizza
02.2013 - 02.2014
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Customer Service Cashier
KFC Cessnock
09.2011 - 04.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Cessnock High School
Cessnock, NSW10.2014
Skills
- Product Knowledge
- Complaint Resolution
- Paperwork Processing
- Data Entry
- Customer Relations
- Problem-Solving Abilities
- Payment Processing
References
Emma Walter, Team Performance Manager, Complete Credit Solutions - 0427839268
Melissa Zarb, Service Centre Manager, Service NSW Toukley, 0410643329
Timeline
Customer Relationship Specialist
Complete Credit Solutions Pty Limited
07.2022 - 11.2023
Digital Service Representative
Service NSW
02.2022 - 06.2022
Retail Sales Assistant
Hot Bargain
03.2021 - 01.2022
Computer Salesperson
Harvey Norman
04.2020 - 12.2020
Assistant Manager
Smokemart and Giftbox
09.2018 - 04.2020
Retail Sales Assistant
Freechoice Tobacconist
11.2015 - 08.2018
Assistant Front of House Manager
Gourmet Pizza
02.2013 - 02.2014
Customer Service Cashier
KFC Cessnock
09.2011 - 04.2013
High School Diploma -
Cessnock High School
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