Annabelle Paterson
Southport ,QLD
Summary
Proven Customer Service Representative at Baskin Robbins Ice Cream, excelling in problem-solving and product knowledge. Enhanced customer loyalty through empathetic complaint resolution and accurate service information, leading to improved satisfaction. Skilled in payment processing and active listening, adept at transforming high-stress situations into positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Baskin Robbins Ice Cream
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Education
High School Diploma -
St Hildas School
Southport, QLD11.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Payment Processing
- Product Knowledge
- Product Sales
Timeline
Customer Service Representative
Baskin Robbins Ice Cream
12.2022 - Current
High School Diploma -
St Hildas School
Similar Profiles
Tra'Myah RobinsonTra'Myah Robinson
Shift Leader at Baskin Robbins Ice CreamShift Leader at Baskin Robbins Ice Cream
Michael MurrayMichael Murray
Assistant Manager at Baskin Robbins Ice CreamAssistant Manager at Baskin Robbins Ice Cream
Alondra ValdezAlondra Valdez
Food Service Worker at Baskin Robbins Ice CreamFood Service Worker at Baskin Robbins Ice Cream
Albert XuAlbert Xu
Crew Member at Baskin Robbins Ice CreamCrew Member at Baskin Robbins Ice Cream
Uzma FatimaUzma Fatima
Nutritionist at PRINCESS ESRA HOSPITALNutritionist at PRINCESS ESRA HOSPITAL