Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Annabelle Sherry

Geelong,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

BP
Lovely Banks, Vic
10.2022 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.
  • Ensuring everyone's safety on site, by following safety procedures.

Customer Service Cashier

Adventure Park
Wallington , Vic
12.2021 - Current
  • Adhered to proper sanitation guidelines during food handling procedures.
  • Responded promptly to any customer complaints or requests for assistance.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Restocked items as necessary throughout the shift.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Completed opening and closing checklists to ensure smooth workplace operations.

Counter Service Pizza Maker

Dominos
Corio, Vic
02.2021 - 10.2021
  • Set up work stations prior to opening to minimize prep time.
  • Collaborated with team to deliver timely service of items.
  • Organized food preparation stations and regularly replenished supplies.
  • Followed specific methods for food preparation and proper portioning.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Dropped off food and drink orders for customer pickup.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.

Customer Service Cashier

Alexander Shell
Heywood, Vic
01.2019 - 01.2021
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Education

High School Diploma -

Heywood And District Secondary College
Heywood
01-2019

Responsible Service of Alcohol -

Liquor Control Victoria
01-2019

Skills

  • Communication
  • Problem Solving
  • Customer Service
  • Active Listening
  • Teamwork
  • Money Handling
  • Empathy

References

References available upon request.

Timeline

Customer Service Representative

BP
10.2022 - Current

Customer Service Cashier

Adventure Park
12.2021 - Current

Counter Service Pizza Maker

Dominos
02.2021 - 10.2021

Customer Service Cashier

Alexander Shell
01.2019 - 01.2021

High School Diploma -

Heywood And District Secondary College

Responsible Service of Alcohol -

Liquor Control Victoria

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Annabelle Sherry