Annabelle Wilson
Newcastle,Australia
Summary
Accomplished professional with extensive experience in healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Nurse
Doyalson Veterinary Hospital
02.2023 - 04.2024
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
Assistant Manager
KFC
08.2016 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
Administration Coordinator
Kids Club OOSH Care
02.2019 - 04.2022
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.
- Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
- Developed comprehensive training materials for new hires, improving onboarding efficiency and overall job satisfaction.
- Streamlined administrative processes by implementing efficient filing systems and organizational tools.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Stable Manager/ Equine Nurse
Myall Park Equine
07.2018 - 10.2021
- Increased client satisfaction through clear communication of boarding expectations, policies, and fees while ensuring a welcoming atmosphere at the facility.
- Strengthened employee performance with ongoing coaching, feedback, and development opportunities leading to higher retention rates among staff members.
- Enhanced horse care standards through regular health checks, tailored nutrition plans, and proper grooming techniques.
- Managed emergency situations calmly and effectively while prioritizing the safety of horses and staff members involved in incidents or accidents.
- Improved overall stable operations by implementing efficient management strategies and scheduling systems.
- Optimized facility layout by creating organized spaces for feed storage, tack rooms, wash stalls, arena use areas to maximize functionality and accessibility for riders.
- Provided personalized riding lessons emphasizing rider safety while fostering growth in skills across various disciplines.
- Collaborated effectively with veterinarians to develop preventive healthcare plans tailored to individual horse needs while monitoring general herd health trends closely over time.
- Implemented strategic marketing efforts that increased facility visibility within the equestrian community resulting in an increase in new clientele acquisition.
- Coordinated successful events such as horse shows, competitions, and clinics by liaising with organizers, vendors, and participants.
- Negotiated contracts with hay suppliers ensuring adequate provision of quality feed year-round while minimizing costs.
Reception/ Veterinary Nurse
Greencross Vets
08.2018 - 12.2020
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
Education
MBA - Business
Australian Institute of Business
Online06.2025
Certificate IV Vet Nursing -
TAFE NSW
02.2024
CPR and First Aid -
Workplace Training NSW
03.2022
High School Diploma -
St Brigids Catholic College
Lake Munmorah, NSW09.2019
Certificate II Animal Studies -
TAFE NSW
09.2019
Certificate III Hospitality -
St Brigid's Catholic College
11.2018
Skills
- Vet Nursing Experience
- High Volume Management Experience
- Office Administration
- Medical Reception
- Appointment Setting
- Patient Relations
- Records Management
- Attention to Detail
- Personable and Approachable
- Data Confidentiality
- Work Planning and Prioritization
- Deadline Adherence
Wwcc
03/01/22, Present
Certification
Working With Children Check
Police Check
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionTimeline
Veterinary Nurse
Doyalson Veterinary Hospital
02.2023 - 04.2024
Administration Coordinator
Kids Club OOSH Care
02.2019 - 04.2022
Reception/ Veterinary Nurse
Greencross Vets
08.2018 - 12.2020
Stable Manager/ Equine Nurse
Myall Park Equine
07.2018 - 10.2021
Assistant Manager
KFC
08.2016 - 06.2022
MBA - Business
Australian Institute of Business
Certificate IV Vet Nursing -
TAFE NSW
CPR and First Aid -
Workplace Training NSW
High School Diploma -
St Brigids Catholic College
Certificate II Animal Studies -
TAFE NSW
Certificate III Hospitality -
St Brigid's Catholic College
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