Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNELIESE BREEN

Miranda

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and inventory control.



Overview

8
8
years of professional experience

Work History

Inventory Controller

Sephora
08.2024 - Current
  • Completed daily physical counts to maintain accuracy of records.
  • Conducted weekly cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
  • Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
  • Assisted finance department with cost control measures by providing accurate reporting on inventory costs and usage patterns.
  • Trained and supervised employees in inventory management best practices, improving overall team performance.
  • Performed data entry and completed proper paperwork.
  • Conducted research to address shipping errors and packaging mistakes.

Customer Service Representative

FAYT The Label
04.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

CUSTOMER SERVICE REPRESENTATIVE

Mecca Brands
03.2022 - 09.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Recommended products to customers, thoroughly explaining details
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Maintained up-to-date knowledge of product and service changes
  • Trained new personnel regarding company operations, policies and services
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room
  • Performed scheduled inventory counts and supply audits
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items

SERVICE REPRESENTATIVE

Pandora Jewellery
03.2022 - 05.2024
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas

FRONT OF HOUSE TEAM MEMBER

Pauls Famous Hamburgers
11.2020 - 03.2022
  • Established welcoming atmosphere by greeting each guest warmly
  • Assisted servers with delivering food, filling beverages and retrieving items for guests
  • Trained new staff in front-of-house procedures, customer relations and cleaning
  • Disinfected frequently touched between guests to minimize infection risks
  • Kept hostess station neat and clean with well-stocked supplies
  • Utilized POS system to receive and process food and beverage orders

FRONT OF HOUSE TEAM MEMBER

McDonald's
06.2017 - 09.2019
  • Established welcoming atmosphere by greeting each guest warmly
  • Assisted servers with delivering food, filling beverages and retrieving items for guests
  • Serviced bathroom by cleaning surfaces and replacing soap
  • Reset tables between guests by restocking low items and wiping down surfaces
  • Helped guests at tables when in need of assistance
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks

Education

Social Science, Policing

Western Sydney University
Liverpool, NSW
03.2023

High School Diploma - undefined

Bethany Collage
Hurstville, NSW
11.2019

Skills

  • Retail Sales Customer Service
  • Staff Training
  • Sales Expertise
  • Money Handling
  • Critical Thinking
  • Refund Processing
  • Reliable and punctual
  • Inventory optimization
  • Stock replenishment
  • Discrepancy investigation
  • Inventory counts (Physical & Cycle)
  • Error adjustments

Timeline

Inventory Controller

Sephora
08.2024 - Current

Customer Service Representative

FAYT The Label
04.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

Mecca Brands
03.2022 - 09.2024

SERVICE REPRESENTATIVE

Pandora Jewellery
03.2022 - 05.2024

FRONT OF HOUSE TEAM MEMBER

Pauls Famous Hamburgers
11.2020 - 03.2022

FRONT OF HOUSE TEAM MEMBER

McDonald's
06.2017 - 09.2019

High School Diploma - undefined

Bethany Collage

Social Science, Policing

Western Sydney University

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ANNELIESE BREEN