Annabel Reay
Mount Eliza,VIC
Summary
Enthusiastic Bachelor of Psychology student with a proven track record in diverse professional environments, combining strong communication, adaptability, and problem-solving skills. Demonstrated expertise in delivering exceptional customer service through roles in retail, hospitality, and event management. Adept at addressing customer needs, resolving inquiries, and ensuring satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Domestic Cleaner
The Clean Life
02.2022 - Current
- Thorough cleaning habits, ensuring immaculate spaces.
- Ability to efficiently clean within set timeframes.
- Adapting cleaning methods to meet client preferences.
- Familiarity with safety protocols and hygiene practices.
- Experience in accommodating client needs and feedback.
Survey Draftsperson
The Lyssna Group
11.2021 - 09.2022
- Created plans of subdivision, abstract field records, context plans, building envelopes and drafted information required for surveying projects
- Constructed plans using extreme attention to detail, and problem-solving
- Developed digital literacy using programs such as BRICSCAD and Xero
- Evolved time management skills to meet deadlines.
Barista, Cashier, and Hostess
McDonald's Towerhill
06.2016 - 11.2021
- Developed skills to work under time constraints (fast-paced environment)
- Use of point-of-sale systems, FIFO procedures and Upsold products using a goal-orientated mindset
- Cash handling and management
- Responsibilities varied from resolving customer complaints to training new co-workers.
Pharmacy Assistant
Chemist Warehouse Bayside
03.2019 - 02.2021
- Identifying and minimisation of shoplifting issues, interacting with customers, and finding desired items
- Managed manual handling of stock, marking off new stock, Processing of refunds, and cash handling
- Formatted and produced signs and tickets displaying sales/reduced items.
Event Staff
Logistics Events Australia
04.2019 - 06.2019
- Developed key communication skills and met the needs of clients
- Established the ability to multitask appropriately and advanced my organisational skills
- Working closely with a range of clientele.
Education
Bachelor of Psychology (Honours) H345 - Child And Family Psychology
Deakin University
10.2025
Victorian Certificate of Education -
Frankston High School
10.2019
Skills
Time Management
Customer Service
Communication Skills
Problem-Solving
Teamwork
Attention to Detail
Certification
Certificate III in Retail, SIR30216, 01/01/17, 08/01/17, VIC
Valid Police Check
Working with Children Check (Volunteer) (17/10/2023 - 18/10/2028)
References
Available upon request.
Timeline
Domestic Cleaner
The Clean Life
02.2022 - Current
Survey Draftsperson
The Lyssna Group
11.2021 - 09.2022
Event Staff
Logistics Events Australia
04.2019 - 06.2019
Pharmacy Assistant
Chemist Warehouse Bayside
03.2019 - 02.2021
Barista, Cashier, and Hostess
McDonald's Towerhill
06.2016 - 11.2021
Bachelor of Psychology (Honours) H345 - Child And Family Psychology
Deakin University
Victorian Certificate of Education -
Frankston High School
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