Anna Eleni Griffiths
Townsville,Australia
Summary
Results-driven events coordinator and manager, known for high productivity and efficient task completion. Skilled in managing employee documentation and maintaining files and records. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. Along with blend of a strong work ethic, commitment to professional excellence, adaptability, and ethical conduct positions me as a valuable asset capable of delivering superior results in any professional setting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
North Queensland Event and Partnerships Coordinator
Housing Industry Association Ltd
01.2023 - Current
- Basic skills included: Reliable, Hard worker, Work in a Team, Work Efficiently, Enthusiastic, Energetic, Reliable, Hard worker, Work under pressure, Self-motivated
- Specific skills included: Event Manager at a regional and national level, Signing and Negotiating with new and existing partners, writing partnership agreements, Working and managing budgets and meeting all KPI targets, Leadership, Customer Service, High Level of administration tasks, WHS Representative, Maintaining the regions Facebook group to promote to our members, Training other team members, Account Payable & Receivable, Set Up and Pack Down of events, High level of communication skills with our members, partners and team beyond a regional level, use of multiple software systems including Wrike, Events air, Workplace and maintaining our main data program of CRM.
Event Operations Manager
The Ville Resort - Casino and Townsville Entertainment and Convention Centre
02.2022 - 01.2023
- Basic skills included: Reliable, Hard worker, Work in a Team, Work Efficiently, Enthusiastic, Energetic, Reliable, Hard worker, Work under pressure, Self-motivated
- Specific skills included: Events Manager, Supervisory Skills, Leadership, Customer Service, Managing and Recruiting staff members, HR Administration and management of team, People managing, Rostering, Payroll management, High Level of administration tasks, Account Payable & Receivable, Serving of Alcohol, training other mangers, supervisors, and other team members in all systems, WHS Representative, Food Handling, Set Up and Pack Down of events, Restocking, Balancing of Registers and EFTPOS Machines
Events Supervisor and Area Co-Ordinator
The Ville Resort - Casino and Townsville Entertainment and Convention Centre
08.2020 - 02.2022
- Basic skills included: Reliable, Hard worker, Work in a Team, Work Efficiently, Enthusiastic, Energetic, Reliable, Hard worker, Work under pressure, Self-motivated
- Specific skills included: Events Manager, Supervisory Skills, Leadership, Customer Service, Managing and Recruiting staff members, HR Administration and management of team, People managing, Rostering, Payroll management, High Level of administration tasks, Account Payable & Receivable, Serving of Alcohol, training other mangers, supervisors, and other team members in all systems, WHS Representative, Food Handling, Set Up and Pack Down of events, Restocking, Balancing of Registers and EFTPOS Machines
Administrator Manager
Haz-Elec Industries Pty Ltd
01.2015 - 02.2019
- Basic skills included: Enthusiastic, Energetic, Reliable, Hard worker, Work under pressure, Self-motivated, Time management, Organisational skills, Work in a team, Leadership, Work efficiently, General office admin tasks
- Specific skills included: Customer Service and Satisfaction, Payroll, Telephone call management, Liaison with Directors, Operations, WHS, maintaining all stock levels, Crew rostering, Telephone call management, Liaison with General Manager and other managers from the management team, Maintaining personal and training files for all employees, Accounts Payable and Receivable, Meeting KPI's, Social Club CoOrdinator, Weekly and monthly reporting, Booking flights, accommodation, meeting rooms and other functions, Recruitment, Managing of depot budget, Credit Card Reporting, Petty Cash Reconciliation and Archiving
- Branch and Business Unit Managers, Meeting KPI's, Social Club Co-Ordinator, maintaining personal and training files for all employees in Townsville and Cairns, Vehicle Maintenance, Scheduling jobs, Data Entry, Events and Meeting Coordination's, Banking Duties, Process of Payments, WHS & HR Administrations, Inventory Stock Management, Handling Deliveries, Handling Daily Purchases and Sales for the company, Training and Inducting New Employees, Accounts Payable and Receivable, Weekly and monthly reporting, Petty Cash Reconciliation and Archiving, Ordering of Staff Amenities and Stationary.
Administrator
Peak Air-conditioning, Refrigeration and Electrical
04.2013 - 12.2014
- Basic skills included: Enthusiastic, Energetic, Reliable, Hard worker, Work under pressure, Self-motivated, Work in a team, Leadership, Work efficiently, General office admin tasks
- Specific skills included: Customer Service, Payroll, Telephone call management, Liaison with Office Manager, Project Managers and Directors, maintaining personal and training files for all employees, Vehicle Maintenance, Scheduling jobs, Data Entry, Banking Duties, Process of Payments, Handling Daily Purchases and Sales for the company, Accounts Payable and Receivable, Weekly and monthly reporting, Petty Cash Reconciliation and Archiving, Ordering of Staff Amenities and Stationery.
Relief Team - Office Manager and Customer Service Manager
Woolworths Ltd
01.2005 - 03.2013
- Basic skills included: Reliable, Hard worker, Work under pressure, Work in a team, Leadership and Work efficiently
- Specific skills included: Customer Service, Payroll Clerk, Ticketing & Pricing Process, Restocking, Ordering Stock, Training Staff, Liaison with management, customers and fellow employees, Help Customers with enquires, Day to day paperwork, answering telephone with a pleasant manner and dealing with telephone enquiries, Supervisory Skills, Rostering Staff, Data entry of sales, budgets, wages etc, Advanced Level of Computer Skills, Point of Sale Computer and Assembling orders.
Invoice Office Manager (Store Services Officer) and a Customer Service Manager
Woolworths Ltd
02.2007 - 11.2010
- Basic skills included: Reliable, Hard worker, Work under pressure, Work in a team, Leadership and Work efficiently
- Specific skills included: Customer Service, Payroll Clerk, Ticketing & Pricing Process, Restocking, Ordering Stock, Training Staff, Liaison with management, customers and fellow employees, Help Customers with enquires, Day to day paperwork, answering telephone with a pleasant manner and dealing with telephone enquiries, Supervisory Skills, Rostering Staff, Data entry of sales, budgets, wages etc, Advanced Level of Computer Skills, Point of Sale Computer and Assembling orders.
Education
Pimlico State High School
Skills
- Business and Operations Management
- Leadership and Change Management
- High level of Communication
- High level of Customer Service
- Strategic Partnerships
- Stakeholder Relations
- Motivational Leadership Skills
- Event and Production Management
- Document & Data Management
- Discretion & Confidentiality
- Conflict Resolution
- Work Planning and Prioritization
- Customer Relations Specialist
- Best Practices Implementation
- Policy & Process Improvement
- Contract Negotiation
- Revenue Generation
- Strategic Planning
- Financial Management
- Performance monitoring
- P&L Reporting & Management
- Business Development
- Workplace Health and Safety Management
- Staff Training & Development
- Human Resources Administration
- Payroll Processing & Management
- Operations Understanding
- Inventory Management
- Records and Database Management
- Business Operations and Forecasting
- Ethical business standards
- Critical Thinking
- Project and Time Management
- Team Management and Supervision
- Accounts Payable & Receivable
- Conflict and Problem Resolution with Staff and Customers
Certification
Open Class 'C' Licence
Personal Information
- Place of Birth: Townsville
- Date of Birth: 02/03/89
- Nationality: Australian (Greek Descent)
- Marital Status: Married (Maiden Name - Hatzithomas)
Workskills
- Fast Learner
- Reliable
- Problem Solver
- High level work ethic
- Can do attitude
- Enthusiastic
- Energetic
- Use of Point-of-Sale systems
- Hands On
- Advanced Level of Computer Skills
- Advanced Level of Administrative Skills
- Work Efficiently
- High level of Customer Service
- Work in a Team
- Work Fast
- Punctual
- Work Hard
Languages
- English
- Greek
Volunteer Experience
- Volunteer Starts Now, Fundraising Volunteer, 2023 - Present
- Townsville Toy Library, Memberships & Events Committee Member, 2019 - 2022
- Townsville Fashion Festival, Event Manager & Committee Member, 2013 - 2018
References
References available upon request.
Timeline
North Queensland Event and Partnerships Coordinator
Housing Industry Association Ltd
01.2023 - Current
Event Operations Manager
The Ville Resort - Casino and Townsville Entertainment and Convention Centre
02.2022 - 01.2023
Events Supervisor and Area Co-Ordinator
The Ville Resort - Casino and Townsville Entertainment and Convention Centre
08.2020 - 02.2022
Administrator Manager
Haz-Elec Industries Pty Ltd
01.2015 - 02.2019
Administrator
Peak Air-conditioning, Refrigeration and Electrical
04.2013 - 12.2014
Invoice Office Manager (Store Services Officer) and a Customer Service Manager
Woolworths Ltd
02.2007 - 11.2010
Relief Team - Office Manager and Customer Service Manager
Woolworths Ltd
01.2005 - 03.2013
Pimlico State High School
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