Anna Patricia Laigo
Summary
Committed, competent & compassionate event planner professional with expertise in detail-oriented projects. Adept at problem solving and providing first class customer service. Skilled in software systems used in reservations and events. Responsible for goal setting, building teamwork and improving revenues. Willingness to take on added responsibility to meet team goals. Passionate for organizing unforgettable events.
Overview
6
6
years of professional experience
Work History
B&F Events & Reservations
W Hotel Melbourne
04.2023 - Current
- Coordinate events and reservations to all five B&F outlets at W Melbourne: Curious, Lollo, Warabi, Culprit & WET. Process all reservation requests, changes, and cancellations from potential clients and existing clients.
- Establish reservation packages and policies that generates more revenue. Prepare proposal and contracts required. Coordinate with suppliers as needed. Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties and support B&F Director in managing all outlets inquiries. Assist management in training and motivating employees.
Events Executive
W Hotel Melbourne
10.2022 - 04.2023
- Contact appropriate individual or department related to event. Process all event reservation requests, changes, and cancellations received by phone, fax, or mail
- Promote awareness of brand image internally and externally. Answer, record, and process all guest calls, requests, questions, or concern. Perform general office duties to support Sales & Marketing. Increase revenue by 10% through upselling
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. Prepare and review written documents accurately and completely using luxury hotel standard.
B&F Attendant
W Hotel Melbourne
05.2022 - 10.2022
- Provide dynamic serving experience to guests that ensures efficient, friendly & professional service
- Give appropriate suggestions to guests about cocktail and food menus
- Warmly welcoming & serving guests while making connection to exceed expectations from service given by luxury hotels.
EVENTS COORDINATOR & ACCOUNT EXECUTIVE
LA BELLE FETE WEDDINGS & EVENTS
09.2019 - 03.2022
- Responsible for planning & organising events
- Well-versed regarding elements of each event both corporate and social. Master in art of multi-tasking and able to communicate well between suppliers and client
- Manage different accounts and supervise execution of event to make sure that all details are at high quality. Quick thinker, address issues or problems with ease and able to execute top standard customer service.
EVENTS SPECIALIST
MUSEO DE PADILLA
01.2019 - 07.2019
- In-charge of overall sales of the events place. To handle all required details of photo shoot, corporate, wedding/debut or private party events.
- To coordinate and implement advertising, promotion programs and activities as well as conceptualise, monitor and update marketing collaterals
- To strategise operational plans, budgeting and initiate tie- ups for marketing, advertising and sales programs
EVENTS PLANNER
HIZONS CATERING
10.2017 - 10.2018
- Provide good customer service and coordinate well with clients regarding details of event such as design set-up, food, timeline and other related elements under contract package for catering
- Supervise catering staff on the day of the event and to make sure that everything in contract is well delivered
- Showcase excellent quality of service in terms of making client's vision come to life.
Education
Master of International Hotel Management -
Blue Mountains International Hotel Management School Torrens University
2022
Bachelor of Science Physical Therapy -
University of Santo Tomas
2016
Skills
- High emotional intelligence with ability to communicate well with suppliers and clients
- Event planning, logistics & coordination, customer rapport, client meetings
- Well versed in different software systems used in industry such as; Infor PMS Management System, Microsoft Office, Micros Simphony, OPERA, GXP, SERTIFY, CI/TY, OpenTable Champion, SevenRooms Champion
Awards
- Nominated as W Melbourne's talent of the quarter 2022
- Silver Academic Award of Excellence in Master's of International Hotel Management 2023
Work Rights & Availability
- COVID-19 Pandemic Event Visa (Subclass 408)
- Currently able to work with full time working rights
Languages
English
Native or Bilingual
Timeline
B&F Events & Reservations
W Hotel Melbourne
04.2023 - Current
Events Executive
W Hotel Melbourne
10.2022 - 04.2023
B&F Attendant
W Hotel Melbourne
05.2022 - 10.2022
EVENTS COORDINATOR & ACCOUNT EXECUTIVE
LA BELLE FETE WEDDINGS & EVENTS
09.2019 - 03.2022
EVENTS SPECIALIST
MUSEO DE PADILLA
01.2019 - 07.2019
EVENTS PLANNER
HIZONS CATERING
10.2017 - 10.2018
Master of International Hotel Management -
Blue Mountains International Hotel Management School Torrens University
Bachelor of Science Physical Therapy -
University of Santo Tomas
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