Annalee Nowlan
Wollongong,NSW
Summary
I have a professional approach; enjoy working as a team and using my own initiative. I am a friendly and happy person, have a pleasant nature and can communicate with colleagues and staff on all levels. I am well- organised in my work and strive to produce the highest standard for any given task.
Overview
27
27
years of professional experience
Work History
SLSO
DEAPARTMENT OF EDUCATION
Warrawong, NSW
07.2023 - Current
- Assisted teachers with supervision and care of group of children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Completed daily reports on attendance and disciplinary performance.
- Graded assignments and reported individual progress to teacher.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Studied and implemented latest information on specific subjects and learning strategies.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
- Taught courses under guidance of senior instructors.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students concerning upcoming assignments and tests.
- Maintained laboratory safety by demonstrating equipment and techniques.
Administration / Bookkeeper
C &C Industries
01.2022 - 12.2022
- Records, prepares, sorts, classifies and files information
- Sorts, opens and sends mail
- Photocopies and faxes documents
- Prepares reports of a routine nature
- Records issue of equipment to staff
- Receives letters and telephone messages
- Transcribes information onto computers, and proofreads and corrects copy
- May provide customers with information about services
- May perform receptionist duties
- Keeping financial records, and maintaining and balancing accounts using manual and computerised systems
- Monitoring cash flow and lines of credit
- Accounts Receivable and Payable
- Preparing and producing financial statements, budget and expenditure reports and analyses using account books, ledgers and accounting software packages
- Preparing invoices, purchase orders and bank deposits
- Reconciling accounts against monthly bank statements
- Verifying recorded transactions and reporting irregularities to management
- May be required to prepare forms reporting business tax entitlements and obligations such as the amount of goods and services tax paid and collected
Personal Assistant / Bookkeeper
Benz Rite
01.2021 - 12.2021
- Liaising with other staff on matters relating to the organisation's operations
- Researching and preparing reports, briefing notes, memoranda, correspondence and other routine documents
- Maintaining confidential files and documents
- Attending meetings and acting as secretary as required
- Maintaining appointment diaries and making travel arrangements
- Processing incoming and outgoing mail, filing correspondence and maintaining records
- Screening telephone calls and answering inquiries
- Taking and transcribing dictation of letters and other documents
- May supervise other secretarial and clerical staff
- Keeping financial records, and maintaining and balancing accounts using manual and computerised systems
- Monitoring cash flow and lines of credit
- Preparing and producing financial statements, budget and expenditure reports and analyses using account books, ledgers and accounting software packages
- Preparing invoices, purchase orders and bank deposits
- Reconciling accounts against monthly bank statements
- Verifying recorded transactions and reporting irregularities to management
- May be required to prepare forms reporting business tax entitlements and obligations such as the amount of goods and services tax paid and collected
Finance Manager
Hanwest Aqua Systems
01.2018 - 12.2021
- Determining, implementing, monitoring, reviewing and evaluating budgetary and accounting strategies, policies and plans in consultation with other Managers;
- Providing financial information and interpreting the implications for business performance and funding needs;
- Coordinating the development, implementation and monitoring of accounting systems;
- Directing the preparation of financial reports summarising and forecasting the organisation’s financial position, such as income statements, balance sheets and analyses of future earnings and income;
- Assessing capital finance proposals and the financial status of operational projects;
- Advising on investment strategies, sources of funds and the distribution of earning;
- Delivering long range profit forecasts, budgeting and financial reporting;
- Ensuring compliance with financial legislation and standards
Customer Service Assistant
Caltex
01.2018 - 12.2018
- Answers incoming calls, emails and messages, and assists customers with their specific inquiries;
- Identifies requirements and records information into computer systems;
- Creates further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer;
- Updates databases to reflect changes to the status of customers and prospective customers;
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties;
- Undertakes clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact;
- Issues invoices and receives electronic payments for goods and services provided
Nighfiller
Woolworths
01.2016 - 12.2017
- Placing goods neatly in bins and on racks, and stacking bulky goods on floors;
- Filling shelves with goods ensuring goods with the earliest use-by dates are at the front of shelves;
- Noting what has been sold and collecting goods needed from the stockroom using a trolley;
- Maintaining shelf order by removing stock belonging to a different location;
- May help customers find goods they need;
- May price goods
Administration
Transfield - NBN First Release Site
01.2010 - 12.2011
- Records, prepares, sorts, classifies and files information;
- Sorts, opens and sends mail;
- Photocopies and faxes documents;
- Prepares reports of a routine nature;
- Records issue of equipment to staff;
- Receives letters and telephone messages;
- Transcribes information onto computers, and proofreads and corrects copy;
- May provide customers with information about services;
- May perform receptionist duties
Customer Service
Cash AFX
01.2005 - 12.2006
- Answers incoming calls, emails and messages, and assists customers with their specific inquiries;
- Identifies requirements and records information into computer systems;
- Creates further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer;
- Updates databases to reflect changes to the status of customers and prospective customers;
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties;
- Undertakes clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact;
- Issues invoices and receives electronic payments for goods and services provided
Office Administration
Teleplan
01.2002 - 12.2004
- Records, prepares, sorts, classifies and files information
- Sorts, opens and sends mail
- Photocopies and faxes documents
- Prepares reports of a routine nature
- Records issue of equipment to staff
- Receives letters and telephone messages
- Transcribes information onto computers, and proofreads and corrects copy
- May provide customers with information about services
- May perform receptionist duties
Office Manager
Linfox
01.1999 - 12.2002
- Contributing to the planning and review of office services, and setting priorities and office service standards;
- Allocating human resources, space and equipment;
- Assigning work to and monitoring work performance of staff;
- Managing records and accounts of the office;
- Liaising with professionals to coordinate office business and to facilitate resolution of problems;
- Managing physical facilities and ensuring buildings and equipment are maintained;
- Ensuring compliance with occupational health and safety regulations;
- Ensuring work complies with relevant government legislation, policies and procedures;
- Coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision
Customer service
Telstra
01.1997 - 12.1998
- Plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided
- Liaises with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call centre
Education
Certificate IV - EDUCATION SUPPORT
TAFE DIGITAL
06.2024
Skills
- Customer service
- Communication skills written and verbal
- Leadership skills
- Ability to problem solve
- Interpersonal skills
- Attention to detail
- Computer skills
- Ability to prioritise
- Time management
- Xero
- Windows
- Microsoft Office
Doe Casual Number
DOE Casual NO 547030
Wwcc
WWCC – WWC1613584E
Qualifications And Licenses
- Certificate II in Hospitality
- Diploma in Xero
- Driver’s Licence
- First Aid Certificate
Doe Number
DOE NO. 1465141
References
Available on request
Timeline
SLSO
DEAPARTMENT OF EDUCATION
07.2023 - Current
Administration / Bookkeeper
C &C Industries
01.2022 - 12.2022
Personal Assistant / Bookkeeper
Benz Rite
01.2021 - 12.2021
Finance Manager
Hanwest Aqua Systems
01.2018 - 12.2021
Customer Service Assistant
Caltex
01.2018 - 12.2018
Nighfiller
Woolworths
01.2016 - 12.2017
Administration
Transfield - NBN First Release Site
01.2010 - 12.2011
Customer Service
Cash AFX
01.2005 - 12.2006
Office Administration
Teleplan
01.2002 - 12.2004
Office Manager
Linfox
01.1999 - 12.2002
Customer service
Telstra
01.1997 - 12.1998
Certificate IV - EDUCATION SUPPORT
TAFE DIGITAL