ANNALIESE ATKINS
Ashgrove
Summary
Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Hanes Brands Australasia
08.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Executed visual merchandising strategies to attract customers and drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted store revenue through upselling and cross-selling techniques.
Waitress
Airport Retail Group
02.2024 - 06.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
RETAIL SPECIALIST (Christmas casual)
Nike
11.2022 - 01.2024
- Processed high volumes of both cash and eftpos transactions
- Processed refunds and exchanges
- Helped customers find correct sizes including clothing apparel and shoes
- Assessed fit of shoes to help customers get the best out of there shoe
- Cleaned areas to ensure store always looked its best, including wiping surfaces, folding clothes, putting new stock out and ensuring shoe walls were correctly laid out
CUSTOMER SERVICE
EVT, Event Cinemas
08.2023 - 12.2023
- Professional use of RSA including wines, beers, and cocktails
- Ensured food handling and food safety laws and regulations are kept to a high standard
- Worked in all areas of the site including candy bar, gold class lounge, and kitchen work
- Impeccable standard of food and drink service
SUPERVISOR
Dominos
01.2023 - 08.2023
- Supervised a diverse group of crew members, training staff to ensure a good and efficient working environment
- Ensured closes and opens were completed correctly in a timely manner
- Safe handling of cash and bank sheets
- High volume of cash transactions with no technological help
- Ensured stock levels were kept and stock takes were completed correctly
- Ensured both the store and employees were presented at an elevated level
CONCIERGE
Scentre Group
04.2022 - 11.2022
- Gave helpful directions using up-to-date memorisation of retail spaces
- Used excel and word documents to file valuable information
- Made phone calls to retail spaces, customers, and superiors to ensure the smooth running of areas around the centre
- Processed cash and eftpos transactions
- Helped confused customers while being friendly and kind to help find lost property including lost vehicles
- Used printers and filed important documents
- Helped both retail workers and guests get the bet satisfaction out of my service
CUSTOMER SERVICE
McDonalds
12.2021 - 03.2022
- Calculated final bill and processed cash and credit payments to complete patron transactions
- Memorised menu updates and answered questions regarding allergens, preparation methods, and nutrition information
- Trained in both front counter and drive-thru service
- Help diffuse situations when they arose making sure customers left satisfied with service provided
FOOD AND BEVERAGE SERVER
Village Roadshow Theme Parks, Warner bros, Movie World
12.2020 - 11.2021
- Promoted guest satisfaction and loyalty through personable service and initiative-taking check-ins
- Complied with all safe food-handling regulations and executed sanitisation processes to safeguard against germ spread
- Enforced safe food-handling practices, monitoring serving temperatures and food storage
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Took orders, made drinks, and cleaned tables after the guests' departures
CUSTOMER SERVICE
KFC
07.2020 - 05.2021
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanour
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Consistently met identified team and client performance metrics, goals, and deadlines
Education
Diploma of Business - Business
Prestige Training Group
Alexandra Hills, QLD11-2023
High School Diploma -
Alexandra Hills State High School
Alexandra Hills, Queensland01.2023
Skills
- Guest satisfaction
- Menu memorisation
- Certified RSA
- Certificate III business
- barista course
- Diploma of Business
- Active listener
- Excellent communication
- Leadership
- trained CPR and First Aid
Timeline
Sales Assistant
Hanes Brands Australasia
08.2024 - Current
Waitress
Airport Retail Group
02.2024 - 06.2024
CUSTOMER SERVICE
EVT, Event Cinemas
08.2023 - 12.2023
SUPERVISOR
Dominos
01.2023 - 08.2023
RETAIL SPECIALIST (Christmas casual)
Nike
11.2022 - 01.2024
CONCIERGE
Scentre Group
04.2022 - 11.2022
CUSTOMER SERVICE
McDonalds
12.2021 - 03.2022
FOOD AND BEVERAGE SERVER
Village Roadshow Theme Parks, Warner bros, Movie World
12.2020 - 11.2021
CUSTOMER SERVICE
KFC
07.2020 - 05.2021
Diploma of Business - Business
Prestige Training Group
High School Diploma -
Alexandra Hills State High School
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