Annaliese Brennan
Orange,Australia
Summary
Dynamic professional with extensive experience in coordinating and supporting business operations, leveraging strong organizational and communication skills to enhance administrative processes. Proven track record in retail management, driving sales performance while leading and developing high-performing teams to ensure exceptional customer experiences. Expertise in managing stock flow, coordinating daily operations, and upholding brand standards in fast-paced environments. Recognized for a positive, proactive approach and a genuine passion for creating engaging retail experiences that foster customer loyalty and deliver measurable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Support Coordinator
Premise Australia
01.2023 - Current
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
- Supported financial operations by assisting with budgeting, invoicing, and expense tracking tasks.
- Assisted in the development of office procedures and training materials, resulting in increased staff efficiency.
Administration Assistant - Trainee
Skillset, Host - Premise Australia
03.2022 - 01.2023
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Scheduled office meetings and client appointments for staff teams.
- Worked with supervisors to maintain status reports and update information for client projects.
Retail Sales Assistant
Officeworks
09.2019 - 03.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Assistant
Ghanda Clothing
09.2019 - 06.2020
- Maintained organized merchandise displays, contributing to a visually appealing store environment.
- Collaborated with team members to execute promotional events, driving increased foot traffic and sales.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment of merchandise.
- Delivered exceptional customer service by assisting customers with product inquiries and solutions.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
Checkout / Service Team Member
Coles Oasis
12.2017 - 05.2019
- Used downtimes to maintain clean workspaces to maximise productivity and safety Maintained composure and work quality while under stress.
- Mentored new team members on registers, meeting customer needs, maximising group performance and maintaining high satisfaction with customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organised merchandise in front lanes to drive product sales.
Education
High School Diploma -
Palmerston Senior College
Darwin, NT11.2018
Skills
- High level of attention to detail, ensuring accuracy in reports and procedures
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software
- Excellent organizational skills, particularly in document and file management
- Experience designing and delivering training to improve staff understanding across departments
- Skilled in overseeing the timely completion of tasks and deliverables according to defined standards and regulations
- Able to coordinate cross-functional teams to ensure project success and alignment with organizational goals
- Strong interpersonal and negotiation skills for leading discussions and influencing decisions at various organizational levels
- Excellent written and verbal communication skills, with the ability to convey complex concepts clearly and effectively
- Proven ability to lead and mentor teams across various departments
Certification
- Certificate IV in Business
- Certificate III in Business
- First Aid and CPR Certificate
Timeline
Business Support Coordinator
Premise Australia
01.2023 - Current
Administration Assistant - Trainee
Skillset, Host - Premise Australia
03.2022 - 01.2023
Sales Assistant
Ghanda Clothing
09.2019 - 06.2020
Retail Sales Assistant
Officeworks
09.2019 - 03.2022
Checkout / Service Team Member
Coles Oasis
12.2017 - 05.2019
High School Diploma -
Palmerston Senior College