Summary
Overview
Work History
Education
Skills
Timeline
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Anna-Lisa Komene

Revesby Heights,NSW

Summary

Accomplished Senior Sales Coordinator at Barcode Australia Pty Ltd, adept in CRM proficiency and exceptional interpersonal skills. Spearheaded strategic sales plans, boosting revenue and enhancing client satisfaction. Excelled in mentorship, leading to team success and continuous improvement. Demonstrated adaptability by optimizing sales and administrative processes, showcasing a commitment to excellence and growth.

Overview

17
17
years of professional experience

Work History

Senior Sales Coordinator

Barcode Australia Pty Ltd
07.2008 - Current
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Streamlined sales processes for increased efficiency and productivity.
  • Managed key accounts, ensuring consistent revenue generation and high client satisfaction levels.
  • Optimized CRM systems for better tracking of leads, prospects, and current clients.
  • Conducted market research to expand the company’s reach.
  • Use of accounting software (Quickbooks) to create internal and external sales orders and invoices.
  • Participated in trade shows and industry events, representing the company professionally and networking effectively.
  • Mentored junior sales staff, contributing to their professional growth and development.
  • Strengthened client relationships through regular communication and excellent customer service.
  • Reached out to prospective leads in timely manner.
  • Analyzed prior delivery processes and uncovered more efficient methods.
  • Provided leadership, guidance and direction to sales team members, offering assistance and guidance with any need at any time.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Negotiated more favorable rates and delivery times with vendors.
  • Assisted with day-to-day operations in manufacturing area.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Coordinated with marketing team members to align web content with overall marketing strategies and goals.

Receptionist Administrator Trainee

Australian Training Company
07.2007 - 07.2008
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

Customer Service Excellence

The University of Sydney
Camperdown, NSW
08.2016

Certificate IV - Business

TAFE
Bankstown, NSW
07.2009

Certificate III - Business Administration

Australian Training Company
Homebush, NSW
07.2008

Skills

  • CRM proficiency
  • Stockroom Management
  • Account Management
  • Lead Generation
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Problem-solving abilities
  • Effective Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Interpersonal Skills
  • Continuous Improvement

Timeline

Senior Sales Coordinator

Barcode Australia Pty Ltd
07.2008 - Current

Receptionist Administrator Trainee

Australian Training Company
07.2007 - 07.2008

Customer Service Excellence

The University of Sydney

Certificate IV - Business

TAFE

Certificate III - Business Administration

Australian Training Company
Anna-Lisa Komene