Annalise Gavin
Eugowra
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, adaptability, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Euro Garages
07.2025 - Current
- Assisted customers with purchases and inquiries, ensuring a positive shopping experience.
- Operated cash register accurately, processing transactions efficiently and handling payments.
- Maintained clean and organized checkout area to enhance customer satisfaction.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills.
- Educated customers on promotions and loyalty programs, fostering engagement and retention.
- Followed company policies for cash handling and security procedures consistently.
- Adapted quickly to new technologies and systems for improved transaction efficiency.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Enhanced customer experience by providing prompt and accurate transactions.
- Participated in regular inventory counts, ensuring accuracy in store inventory levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
BP
04.2024 - 07.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution of issues.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Adapted quickly to new systems and protocols during onboarding and training sessions.
- Educated customers on product features, enabling informed purchasing decisions and increasing engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Disability Support Worker
Salvation Army
08.2023 - 01.2024
- Assisted clients with daily living activities to enhance independence and quality of life.
- Developed individualized care plans in collaboration with healthcare professionals for optimal support.
- Monitored client progress and reported changes to ensure consistent care delivery.
- Provided emotional support and companionship to promote mental well-being among clients.
- Administered medication according to prescribed schedules, ensuring adherence to health guidelines.
- Implemented safety protocols during client interactions to maintain a secure environment.
- Facilitated communication between clients, families, and caregivers to promote holistic care approaches.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Domestic Cleaner
NSW Health
04.2022 - 08.2023
- Performed thorough cleaning tasks in residential settings to maintain high standards of hygiene.
- Utilized eco-friendly cleaning products to enhance indoor air quality and promote sustainability.
- Developed efficient room organization strategies, improving workflow during cleaning sessions.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service delivery.
- Implemented time management practices to optimize daily cleaning schedules and improve efficiency.
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
- Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
- Disposed of trash and recyclables each day to avoid waste buildup.
Dairy Milker
Moxey Farms
07.2020 - 10.2022
- Operated milking machinery to ensure efficient and hygienic milk extraction.
- Monitored cow health, identified issues, and reported findings to improve herd well-being.
- Maintained cleanliness of milking parlor and equipment to adhere to safety standards.
- Assisted in training new staff on best practices for milking and animal care techniques.
- Ensured compliance with industry regulations and protocols during all milking operations.
- Enhanced overall milk production by consistently following proper milking procedures and maintaining a clean work environment.
- Reduced instances of mastitis in the herd through diligent observation and early detection of signs, ensuring prompt treatment.
- Assisted in the training of new employees, sharing valuable knowledge and experience to help develop their skills within the dairy industry.
- Contributed to team success by promptly identifying issues with milking equipment and coordinating repairs or replacements as necessary.
- Facilitated smooth transitions for new herd members, carefully integrating them into the milking routine to minimize stress and maintain a harmonious environment.
- Boosted cow comfort levels by regularly cleaning and sanitizing milking equipment, resulting in increased milk yield.
- Milked 10000 cows using milking machinery.
- Observed animals and notified supervisor of signs of illness.
Education
High School Diploma -
Forbes High School
Forbes, NSW11.2020
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Product knowledge
- Customer focus
- POS system operation
- Refund handling
- Inventory management
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Retail merchandising
- Product merchandising
- Product recommendations
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Plan-o-gram implementation
- Calm demeanor
- Positive and professional
- Problem-solving
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Team collaboration
- Cleaning and sanitizing
- Cash handling and management
- Customer relations
- Employee training
- Work task prioritization
- Till counting
- Upselling
Certification
RSA and RCG
Working with children’s check
Timeline
Customer Service Cashier
Euro Garages
07.2025 - Current
Customer Service Representative
BP
04.2024 - 07.2025
Disability Support Worker
Salvation Army
08.2023 - 01.2024
Domestic Cleaner
NSW Health
04.2022 - 08.2023
Dairy Milker
Moxey Farms
07.2020 - 10.2022
High School Diploma -
Forbes High School