Annalise Gavin
Eugowra
Summary
Dynamic customer service professional with a proven track record at BP, excelling in problem resolution and customer relations. Skilled in data entry and active listening, I have enhanced service delivery and trained new staff, ensuring high satisfaction levels and streamlined operations. Committed to fostering strong client relationships and promoting independence.
Experienced with handling,customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BP
04.2024 - Current
- Responded to customer inquiries, ensuring satisfaction and resolving issues efficiently.
- Assisted in processing orders and managing account updates through CRM software.
- Collaborated with team members to enhance service delivery and streamline operations.
- Trained new staff on protocols and best practices for customer interaction.
Support Worker
Salvation Army ARC
08.2023 - 01.2024
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Collaborated with healthcare professionals to develop and implement personalized care plans.
- Provided emotional support and companionship, fostering strong client relationships.
- Monitored client progress, documenting changes in health or behavior for review by supervisors.
- Responded promptly to client needs, adapting care approaches as necessary for optimal support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Domestic Cleaner
Eugowra Multi Purpose Service
04.2022 - 08.2023
- Performed thorough cleaning of residential properties, ensuring high standards of hygiene and cleanliness.
- Managed time effectively to complete assigned tasks within designated timeframes.
- Utilized various cleaning tools and products to maintain optimal results across different surfaces.
- Implemented efficient cleaning routines that improved workflow and productivity.
Dairy Milker
Moxey Farms
07.2020 - 10.2022
- Operated milking machines efficiently, ensuring optimal performance and animal comfort.
- Monitored herd health daily, identifying issues and coordinating with veterinarians for care.
- Maintained accurate records of milk production, contributing to quality assurance processes.
- Assisted in training new staff on proper milking techniques and equipment usage.
Education
High School Diploma -
Forbes High School
Forbes, NSW11.2020
Responsible Service Of Alcohol -
Responsible Service of Alcohol
Forbes, NSWResponsible Conduct of Gambling -
Responsible Conduct of Gambling
Forbes, NSWWorking With Childrens Check -
Working With Children Check
Services NSWSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Order fulfillment
- Store maintenance
- Sales expertise
- Food handling safety
- Stock management
Timeline
Customer Service Representative
BP
04.2024 - Current
Support Worker
Salvation Army ARC
08.2023 - 01.2024
Domestic Cleaner
Eugowra Multi Purpose Service
04.2022 - 08.2023
Dairy Milker
Moxey Farms
07.2020 - 10.2022
High School Diploma -
Forbes High School
Responsible Service Of Alcohol -
Responsible Service of Alcohol
Responsible Conduct of Gambling -
Responsible Conduct of Gambling
Working With Childrens Check -
Working With Children Check
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