Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Annalise Herbert

Victoria Park

Summary

I am a highly motivated, diligent, and organised individual with a strong work ethic. I am seeking a position within a reputable company that offers diverse opportunities for career growth and advancement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Site Administrator

Sodexo
10.2023 - Current
  • Key Card Management: Code and issue key cards to residents and staff members.
  • Flight & Roster Coordination: Organise flights and travel logistics to align with staff rosters, ensuring the manning is met.
  • Guest Services: Provide front-line support at reception, greeting residents and guests, and assisting with check-ins and general inquiries about housekeeping, maintenance, etc.
  • Room Inspections: Conduct thorough room inspections, ensuring compliance with safety standards and readiness for guest arrival.
  • Training & Development: Facilitate training sessions for new staff members, covering key operational procedures, customer service, and safety protocols.
  • Reporting: Compile and submit daily reports to the client, ensuring accurate documentation of staff hours and leave attendance, safety incidents, takings from retail/tavern and amount of room cleans per day.
  • Problem Solving: Addressed and resolved guest concerns in a timely and professional manner, enhancing overall guest satisfaction.
  • Onboarding new employees: Uploading new staff members documentation and advising them how to complete site inductions, ensuring they have a pleasant and smooth transition into their new workplace.
  • Administrative Support: Perform additional administrative tasks such as managing office supplies, assisting with scheduling, maintaining up-to-date records, helping the village managers with any extra duties.
  • Experienced in working long hours (up to 18-hour days) to ensure the successful completion of tasks and meet operational needs.

Service Attendant, Kitchenhand/Catering

Sodexo
01.2023 - 10.2023
  • Prepared and disassembled crib, ensuring proper handling and storage.
  • Maintained a high standard of cleanliness by sanitising tables, benches, and washing all dishes and kitchen equipment according to safety and hygiene protocols.
  • Monitored food temperatures in bain-maries and ensured dishwasher temperatures were within required safety limits.
  • Followed strict food handling procedures, including using manual handling gloves and regularly changing disposable gloves to ensure hygiene standards were met.
  • Ensured the safe and correct use of kitchen equipment, promptly reporting any hazards to supervisors.
  • Organised and rotated stock during truck deliveries using the FIFO (First In, First Out) method to ensure inventory was fresh and properly managed.

Cashier/Customer Service/Team Member

Mt Helena Deli
08.2022 - 12.2022
  • Consistently delivered exceptional customer service in a high-volume, fast-paced environment.
  • Utilised strong communication skills to resolve customer complaints swiftly and professionally, ensuring satisfaction.
  • Adhered to established procedures for safe food preparation, handling, and hygiene standards.
  • Accurately and efficiently processed customer orders over the phone, ensuring clear and effective communication.
  • Maintained inventory levels for over 100 items, ensuring stock is well-managed and replenished as needed.

Motor Asset Consultant

RACWA Insurance
02.2022 - 08.2022
  • Delivered efficient, customer-focused service by addressing members’ needs with a comprehensive and personalised approach.
  • Consistently achieved individual sales targets while collaborating effectively to meet team goals.
  • Provided accurate and reliable information in relation to policy benefits, cover and quotes in line with underwriting guidelines, legislative and industry standards relevant to RAC products and services.
  • Assisted members in all forms of enquiry relating to motor products through any endorsed communication channels in a timely and professional manner.
  • Managed up to 100 calls per day, consistently exceeding performance targets and recognised for achieving monthly goals.
  • Addressed customer complaints with tact and professionalism, escalating issues to management when necessary for resolution.

Customer Service Team Member

McDonald’s East Victoria Park
08.2017 - 02.2022
  • Operated drive-through services, including taking orders, processing EFTPOS transactions, handling cash payments, and delivering food in a prompt, friendly, and efficient manner.
  • Consistently provided exceptional customer service, earning multiple 'Employee of the Month' awards in recognition of outstanding performance.
  • Ensured continuous stock of products and consumables to maintain smooth operations and minimise disruptions during peak periods.
  • Managed children's parties, delivering high-quality service and supervision whilst ensuring a safe and enjoyable experience for all participants.
  • Regularly cleaned and sanitised workstations, dining areas, restrooms, and the playland to maintain a clean and safe environment for both staff and customers.

Education

Bachelor of Psychology -

Curtin University
07.2022

ATAR score: 88.25, ATAR subjects: English, Math Applications, Japanese, Geography, Applied Information Technology

Ursula Frayne Catholic College
01.2020

Skills

  • Teamwork
  • Communication
  • Organizational Skills
  • Multitasking
  • Adaptability
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Active Listening
  • MS Office Suite Proficiency
  • Customer support
  • Training and mentoring

Certification

  • SITHFAB021 - Provide responsible service of alcohol
  • OPITO Basic Offshore Safety Induction and Emergency Training (BOSIET) with Compressed Air Emergency Breathing System (CA-EBS)
  • OPITO Escape Chute Training

Personal Information

  • Date of Birth: 06/06/03
  • Nationality: Australian

Timeline

Site Administrator

Sodexo
10.2023 - Current

Service Attendant, Kitchenhand/Catering

Sodexo
01.2023 - 10.2023

Cashier/Customer Service/Team Member

Mt Helena Deli
08.2022 - 12.2022

Motor Asset Consultant

RACWA Insurance
02.2022 - 08.2022

Customer Service Team Member

McDonald’s East Victoria Park
08.2017 - 02.2022

ATAR score: 88.25, ATAR subjects: English, Math Applications, Japanese, Geography, Applied Information Technology

Ursula Frayne Catholic College

Bachelor of Psychology -

Curtin University

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Annalise Herbert