Annalise McDonald
Goulburn,NSW
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
15
15
years of professional experience
Work History
Barista
KANDGZ
06.2020 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Barista
Trappers Bakery
03.2010 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Delicatessen Assistant
North Goulburn General Store
12.2009 - 03.2010
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Food and Beverage Server
Puffin Donuts
12.2008 - 11.2009
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Waitress
Goulburn Workers Club
03.2008 - 12.2008
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
GED -
Mulwaree High School
Goulburn, NSW11.2009
Skills
- Hospitality and Professionalism
- Coordinating with Supervisors
- Team Instructions
- Coffee Machinery
- Excellent Memory
- Hospitality Service Expertise
- Coffee and Tea Expertise
- Station Preparation
- Team Player
- Adaptive and Creative
- Counter Cleaning and Sanitation
- Process Payments
- Safe Food Handling Practices
- Front Counter Maintenance
- Food Preparation and Safety
- Menu Memorization
- Stocking Supplies and Retail Products
- Equipment and Store Cleaning
- Credit Card Transactions
- Counter Sanitization
- Opening and Closing Coordination
- Ability to Adapt
- Product Display
- Counter Restocking
- Serve Customer Needs
- Cash Register Operation
- Upselling
- Beverage Preparation
- Prepare Products
- Drink Consistency
- Available Weekends
- Exceptional Customer Service
- Smoothie Making
- Adaptable and Flexible
- Ordering Procedures
- Standardized Recipes
- Sandwich Preparation
Timeline
Barista
KANDGZ
06.2020 - Current
Barista
Trappers Bakery
03.2010 - 05.2020
Delicatessen Assistant
North Goulburn General Store
12.2009 - 03.2010
Food and Beverage Server
Puffin Donuts
12.2008 - 11.2009
Waitress
Goulburn Workers Club
03.2008 - 12.2008
GED -
Mulwaree High School