Annalise Webb
Summary
Experienced program manager and trainer skilled in managing functional operations and projects, training needs analysis, training design and delivery to meet needs of care staff and managers.
Advanced understanding of organizational strategy, financial management, procurement and contracting.
Overview
22
22
years of professional experience
Work History
Program Manager, Multicultural Advisory Service
Ethnic Communities' Council of Queensland
10.2021 - Current
- Manage the Multicultural Advisory Service Team - consisting of four trainers and two administrative staff
- Keep team on track and motivated to achieve our goals and obligations
- Manage the Multicultural Advisory Service program - managing allocated funding of close to $1M from government funds, reporting to government and Ethnic Communities' Council's Board against program outcomes and expenditure, managing successful relationships with internal and external partners and stakeholders and promoting the program internally and externally
- Provide training and information sessions for the Gold Coast and Brisbane regions on Cultural Diversity Awareness, Cross-cultural Communication, specific Cultural briefings, Working with Interpreters, and many other topics to a wide variety of stakeholders across aged care and disability service providers, with the aim of improving the cultural competence of organisations
- Conduct community information sessions on My Aged Care, NDIS, health and use of interpreters
- Represent the Multicultural Advisory Service and broader organisation at large scale events.
Multicultural Advisor, Gold Coast
Ethnic Communities' Council of Queensland
01.2014 - 09.2021
- Conduct open workshops and effective tailored training sessions on Cultural Diversity Awareness, Cross-cultural Communication, specific Cultural briefings, Working with Interpreters, and many other topics to a wide variety of stakeholders across aged care and disability service providers, with the aim of improving the cultural competence of organisations
- As the sole representative on the Gold Coast for the team, constructively contribute to meetings and forums with service providers in aged and disability care, community and social services (includes stakeholders such as Queensland Police, hospitals, Centrelink, City of Gold Coast Council and Tweed Council)
- Conduct community information sessions on My Aged Care, NDIS, health and use of interpreters
- Represent at large scale community events
- Manage and plan to a six-monthly budget and prepare monthly reports and six-monthly reports on performance and expenditure (reports are directed to management/Board and to funding departments).
Disability Employment Consultant
NORTEC Employment
01.2013 - 12.2013
- As a member of a small team of three consultants and one team leader, sourced suitable employment for candidates with a disability
- Prepared candidates for success in employment through training, suitable work placement opportunities and other support strategies tailored to the client to overcome barriers in employment
- Prepared accurate statistical information and reports
- Presented at company training events and Careers Fairs for job-seekers.
Team Leader, Talent Management Programs, Workforce and Recruitment Strategies
Department of Families, Housing, Community Services and Indigenous Affairs (FHCSIA)
09.2010 - 11.2012
- Managed FHCSIA's Talent Management programs, including the flagship Leadership Extension Program for high-potential Executives (EL2s) recruiting and briefing consultants to deliver the program
- Contributed to longer-term succession management and organisational development strategies (diversity, talent management, workforce planning) as a project team member
- Supported senior managers through providing HR advice and products that maximised talent development and senior leadership
- Worked with internal stakeholders such as Senior Executive, to speak at workshops and to mentor participants
- Managed leadership workshops and large-scale events with high profile guest speakers
- Prepared and implemented the 2012 Leadership Extension Program Internal Communications Strategy.
Senior Executive Staff (SES) Onboarding Program Manager
(then) Department of Families, Housing, Community Services and Indigenous Affairs
11.2008 - 09.2010
- Managed FHCSIA's Senior Executive Recruitment and Onboarding
- Supported the organisation's top level managers by providing HR advice and procedures to ensure fast, effective SES Recruitment and Onboarding processes
- Managed a development program including recruiting consultants and managing a small team of two.
Graduate Program Manager
Department of Families, Housing, Community Services and Indigenous Affairs
12.2007 - 10.2008
- Managed the recruitment of the department's graduate intake and the Graduate Development Program
- Developed and reviewed recruitment policies, guidelines and programs to better support FaHCSIA's succession management and organisational development
- Organised large scale events for 30-40 graduates - eg, Program Graduation, tour of Parliament House
- Successfully marketed Graduate Program internally and externally.
Senior HR & Capability Advisor
Department of Families, Housing, Community Services and Indigenous Affairs
05.2006 - 12.2007
- Managed and marketed external development programs for all FaHCSIA staff below Senior Executive level, including piloting an internal Diploma of Government program and a program to develop Indigenous Cultural capability within the department
- Provided senior managers with development needs analysis and capability development advice.
Workplace Diversity Manager
(then) Department of Employment & Workplace Relations (DEWR)
11.2005 - 05.2006
- Developed and delivered policies, programs and events to create an accessible, inclusive and productive work environment in DEWR that maximized and valued the contributions of all staff, including the DEWR Diversity Plan 2005 - 2007, Indigenous Recruitment and Retention Strategy 2006-2009
- Improved the former Harassment Contact Officer Network into the Equity and Diversity Officer Network through new Terms of Reference, staff development, and an annual conference - won a departmental award for this initiative
- Case managed / investigated complex cases of workplace harassment and Code of Conduct issues.
Capability Program Manager
Department of Family & Community Services
01.2004 - 11.2005
- Developed & implemented the FaCS Capability Development Framework and Orientation Program
- Launched and managed e-Learning and managed the FaCS Panel of Consultants
- Managed a small team, a budget and marketed programs and development calendar.
Education
Graduate Certificate - Organisational Development & Human Resource Management
University of Canberra
Bachelor of Arts - Psychology, Sociology
Australian National University
Skills
- Financial Management
- Learning and Development Specialist
- Human Resources
- Leadership
- Diversity & Inclusion
Phone
043 101 7943, 043 357 7119
Professional Development
- CAHRI Membership, Australian Human Resource Institute, Eight or more years of HR workplace experience, including at least 2 years in strategic HR management or leadership positions
- Human Resource Capability Development Extension Program, Australian Public Service Commission, Assessable program for HR professionals in senior positions, requiring endorsement from participants' organizations
- Certificate IV - Training and Assessment (TAE 40110), Edwards Solutions Pty Ltd
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Program Manager, Multicultural Advisory Service
Ethnic Communities' Council of Queensland
10.2021 - Current
Multicultural Advisor, Gold Coast
Ethnic Communities' Council of Queensland
01.2014 - 09.2021
Disability Employment Consultant
NORTEC Employment
01.2013 - 12.2013
Team Leader, Talent Management Programs, Workforce and Recruitment Strategies
Department of Families, Housing, Community Services and Indigenous Affairs (FHCSIA)
09.2010 - 11.2012
Senior Executive Staff (SES) Onboarding Program Manager
(then) Department of Families, Housing, Community Services and Indigenous Affairs
11.2008 - 09.2010
Graduate Program Manager
Department of Families, Housing, Community Services and Indigenous Affairs
12.2007 - 10.2008
Senior HR & Capability Advisor
Department of Families, Housing, Community Services and Indigenous Affairs
05.2006 - 12.2007
Workplace Diversity Manager
(then) Department of Employment & Workplace Relations (DEWR)
11.2005 - 05.2006
Capability Program Manager
Department of Family & Community Services
01.2004 - 11.2005
Bachelor of Arts - Psychology, Sociology
Australian National University
Graduate Certificate - Organisational Development & Human Resource Management
University of Canberra