Summary
Overview
Work History
Education
Skills
Hobbies
REFERENCES
Timeline
Generic

Annalyse Jakimowicz

Perth,WA

Summary

Dynamic Administration Coordinator at HOSCH International with a proven track record in customer account management and creative problem solving. Skilled in multitasking and prioritisation, I excelled in mobilising service technicians and enhancing client relationships, ensuring timely service delivery and satisfaction. Known for my upbeat personality and exceptional attention to detail.

Professional administration expert with hands-on experience in coordinating office operations and managing administrative tasks. Known for strong focus on team collaboration and delivering results, adaptable to changing needs and reliable in all situations. Proficient in scheduling, communication, and resource management, with proven track record in maintaining efficient office environments. Highly organised, with excellent problem-solving skills and results-driven approach.

Overview

18
18
years of professional experience

Work History

Administration Coordinator

HOSCH International
11.2022 - Current
  • German based engineering company specialising in conveyor belt cleaning, tracking products for the bulk material handling industry.
  • Administrative support to Client Services Team in order to support the delivery of sales and services to clients such as FMG, BHP, Rio Tinto, South 32, Crushing Services International, Newmont Boddington Gold and many more.
  • Mobilising and scheduling Service Technicians to and from site for full plant shutdowns and inspections/servicing.
  • Processing reports on behalf of Service Technicians after shutdowns have been completed.
  • Providing recommendations and quotes of parts to clients for upcoming inspections/servicing and shutdowns.
  • Administrating current and new accounts and preparing information for future shutdowns and inspections/servicing.
  • Building rapport to create lasting relationships and better client experience.
  • Prioritising tasks based on importance and urgency so deadlines can be met in a timely manner.
  • Managing social media accounts and marketing for the Hosch brand

Customer Service Officer

City Of Vincent
01.2022 - 11.2022
  • Assisted call-in customers with questions and job requests.
  • Assisting customer queries and processing job requests within the City's departments such as Waste, Rangers, Building and Planning, Rates, Health and Parks and Gardens.
  • Processing Building and Planning applications for customers within the City in a timely matter.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Received payment information from customers and implemented it carefully into system to alleviate errors.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Monitored phone and electronic database systems for incoming customer inquiries.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Selected as the Parks and Gardens team expert with a duty to educate and assist customers and colleagues with current and new information.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Business Care Specialist

Bridged Group Pty Ltd
07.2020 - 01.2022
  • Processing mobility and fixed orders: add, moves and changes to accounts for large Telstra Enterprise Corporate customers.
  • In charge of large Telstra Enterprise Corporate accounts such as: Rio Tinto, Water Corporation, Local Government Councils, Main Roads, Public Transport Authority, WA Country Health and St John Ambulance to name a few.
  • Assisted customers in resolving potential product or service-related issues.
  • Troubleshot technical issues related to products and services.
  • Identified root cause of inquiries by asking probing questions to determine best solution.
  • Used client-specific tools to research inquiries, document customer interactions and issue resolutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritise customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Effective liaison between customers and internal departments.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Customer Service and Sales Consultant

Telstra Corporation
09.2013 - 07.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with existing customers to provide additional support and address concerns.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Completed orders and organised product deliveries to meet customer timetables.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Created detailed sales presentations to communicate product features and market data.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.

Hairdressing Apprentice

Maurice Meade
05.2007 - 09.2013
  • Performed basic housekeeping duties such as sweeping, taking out rubbish and collecting dirty linens for wash.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Sterilised cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Assisted hair stylists with colorwork by applying base colours and toners.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Consistently received positive performance reviews from clients.

Education

High School Diploma -

Balcatta Senior High School
Balcatta, WA
12.2010

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritisation
  • Creative Problem Solving
  • Customer Account Management
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Excellent Attention to Detail
  • Proactive and Self Motivated
  • Patient and Empathetic
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Information Confidentiality
  • Accounts Payable and Receivable
  • Administrative and Clerical Support
  • Personable and Approachable

Hobbies

- Keeping active and fit in nature

- Volunteering in local government events on weekends to support the community

- Travelling overseas to Europe, Asia and the United States learning about different cultures

- Spending quality time with family and friends


REFERENCES

John Tuckley

Project Manager

Hosch International

0483 236 845


Liam Whelan

Client Services Manager

Hosch International

0410 479 794


Jake Brown

Project Manager 

Heidelberg Materials

0405 075 437


Timeline

Administration Coordinator

HOSCH International
11.2022 - Current

Customer Service Officer

City Of Vincent
01.2022 - 11.2022

Business Care Specialist

Bridged Group Pty Ltd
07.2020 - 01.2022

Customer Service and Sales Consultant

Telstra Corporation
09.2013 - 07.2020

Hairdressing Apprentice

Maurice Meade
05.2007 - 09.2013

High School Diploma -

Balcatta Senior High School

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Annalyse Jakimowicz