ANNA MAY GILSENAN
Bondi Junction,NSW
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Administration/Receptionist
SPOT Therapy Hub
03.2023 - 08.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific clinics.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Answered phone calls as well as emails in an efficient manner.
- Handled account payments and provided information regarding outstanding balances.
- Ensured the clinic was always looking presentable and clean.
- Managed invoicing and payment processing operations.
Restaurant Hostess
Gleesons
09.2022 - 03.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Real Estate Advisor
Sherry FitzGerald, New Homes
03.2019 - 06.2020
- Welcomed in potential buyers and showed them around the house
- Answered any questions that clients had as well as advising them on key points they should be aware of.
- Educated clients looking to buy new homes
- Made sure I was a friendly face and they felt comfortable to ask any question
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
BBA - Business and Law
Technological University Dublin
Dublin05.2022
Skills
- Telephone Skills
- Business Operations Understanding
- Meeting Preparation
- Mail Handling
- Travel Planning
- Office Administration
- Organization Skills
- Organization and Efficiency
- Appointment Booking
HOCKEY
I have taken up Hockey again since moving out to Australia and I have found it has been a great way to meet friends!
Timeline
Administration/Receptionist
SPOT Therapy Hub
03.2023 - 08.2023
Restaurant Hostess
Gleesons
09.2022 - 03.2023
Real Estate Advisor
Sherry FitzGerald, New Homes
03.2019 - 06.2020
BBA - Business and Law
Technological University Dublin
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