Anna(Qian) Wang
Doncaster,VIC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service to people of different backgrounds, multitasking and time management abilities. Can quickly memorize product details and build customer relationships.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Le Creuset Australia
Melbourne, Victoria
05.2023 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Prioritize all customer feedback including complaints and enquiries, as soon as possible, and ensure that they are resolved in a timely manner.
- Achieve agreed Key Performance Indicators for the store
- Assisted in setting up displays for promotional items.
- Assist in the day-to-day operation of the store ensuring that it trades effectively, and that customer's needs are met in line with the customer experience expectations of LCANZ
- Provided support to colleagues in order to ensure smooth running of operations.
- Provided assistance to other departments when needed such as finance department and customer service department.
- Managed cash register operations using POS system and processed sales and returns.
- Handled inventory control procedures such as cycle counts and stock replenishment.
Accounts Officer /Bookkeeper
Melbourne Education Institute (MEI)
Melbourne, Victoria
05.2022 - 04.2023
- Create new student profile into Vettark.
- Create invoices and send to students.
- Record payments into Vettark and issue receipts to students.
- Preparing payable and entering data into Xero.
- Dealing with refund application.
- Handled accounts payable and receivable operations for business.
- Operated cash register or POS system to receive payment by cash and credit card.
- Follow up outstanding and chase for the overdue.
- Daily bank accounts and credit cards reconciliations.
- Dealing with and responding to emails and calls.
- Liaising with people of different backgrounds.
Export Officer/Customer Service Administrator
Montara Winery
Docklands/Ararat, Victoria
11.2017 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled appointments, meetings and events for management staff.
- Liaising with international clients to determine export requirements.
- Liaising with internal sales team and external agencies to confirm orders and products.
- Preparing and updating contract application, new contracts, shipping schedule.
- Working with freight providers and shipping lines to plan and book transportation of products.
- Liaising with internal and external stakeholders to ensure exports meet vessel cut-offs and standards.
- Processing export documentation such as Certificate of Analysis，Certificate of Origin, Health Certificate and all export certification with a variety of organizations.
- Implementing after-sales service procedures for international customers through Chinese social media platforms.
- Building strong working relationships with clients and shipping lines.
- Wine exhibition preparation such as booking exhibition space, booth preparation, sending samples, preparing promotional material.
- Manage customer email inquiries, providing professional and quick responses.
Education
Bachelor of Finance -
La Trobe University
Melbourne2015
Diploma in Business -
East China Normal University
Shanghai2013
Skills
- Bookkeeping
- Bank Statement Reconciliation
- Attention to Details
- Retail sales customer service
- Resolve complaint
- Teamwork
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Timeline
Retail Sales Assistant
Le Creuset Australia
05.2023 - Current
Accounts Officer /Bookkeeper
Melbourne Education Institute (MEI)
05.2022 - 04.2023
Export Officer/Customer Service Administrator
Montara Winery
11.2017 - 12.2020
Bachelor of Finance -
La Trobe University
Diploma in Business -
East China Normal University
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