Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline

Annastacia Wainaina

Cremorne

Summary

More than 20 years’ experience in care services including senior leadership positions for recognised care homes currently as an Aged Care Consultant and clinical advisor for Aged & Community Care Providers. A strong track record in leading consumer- centered, quality and compliant services to improve the well-being of both the residential, clinical care services and home care services. A strong focus on leadership, strategic planning, capacity building, sustainability, and cultural intelligence. Takes full ownership of P&Ls with a focus on achieving cost efficiency whilst leading opportunity to grow revenues through occupancy, workforce management and ancillary services. Champions a philosophy of continuous improvement to maintain an equilibrium between economy, mental wellbeing, and health safety of all the residents and staff. A thorough understanding of aged care legislation including the Aged Care Accreditation Process and Aged Care reforms. Recognised performance-driven leader who builds and creates talent within. › Aged Care & Clinical Services › Operations & Strategy › Transformation & Reforms › Asset/Facility Management › Risk & Quality Compliance › Aged Care Legislation › Staff & Consumer Wellbeing › Crisis Response Management › P&L, Budget & Forecasting › Occupational Health & Safety (OHS) › Aged Care Accreditation › Workforce Planning › Aged Care Reforms › Staff Leadership › Human Resources SELECTED HIGHLIGHTS Accredited Practitioner for Care Industry Leadership Capability Assessment Tool (ACSA). Develop and deliver clinical governance workshops for ACSA. Supported a first nation led organisation to respond to adverse compliance with a focus on cultural intelligence. Supports homecare services with reviews and preparation for accreditation. Coaches and mentors’ leaders in aged care sector with a focus on strategic planning Mentor aged care leaders to prevent and respond to adverse compliance outcomes, identify systemic improvement to ensure quality and safe care for consumers are sustained. Championed a renewed vision within Lansdowne Gardens Care Home to focus on continuous improvement, creating greater synergy through all residential and clinical care teams (132 staff) to work as one. Led the team at LGCH through Covid-19 with no issues, introducing emergency policies, contingency plans, and maintained staff morale and most importantly ensuring trust and confidence for the representatives and the care recipients wellbeing in the face of adversity. Consultant to Fairview Nursing Home on addressing critical issues pertaining to risk, quality and compliance. Led ongoing workshops to up-skill the team. Resolved P&L issues to achieve financial independence. Drove the change management strategy for St Brigid's Nursing Home would resolve major issues relating to disengagement within a 100+ workforce and reduce attrition rates from 75% to just 5%. Improved the service delivery within a 70-bed care facility for RSL Life Care Narrabeen and set up new focus group to promote and championed cross-collaboration and communication with residents, staff, and families. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Driven Senior Consultant with over 15 years' experience in the aged care consulting field. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research.

Overview

8
8
years of professional experience
1
1
Certification

Work History

RISK, QUALITY & COMPLIANCE CONSULTANT

Fairview Nursing Home
  • Appointed to conduct full review and change management/transformation programme for this local aged care nursing home and retirement home in NSW Moore region with specific focus on risk and compliance.
  • Business partner to Board and Management of Fairview Nursing and worked with Aged Care Quality Commissioner on implementing reform needed to address and resolve existing non compliances.
  • Addressed and resolved immediate high-risk problems and worked with all levels of staff on defining roadmap to address all further outstanding issues and to reinforce controls.
  • Conducted workshops and rolled out training to staff on clinical compliance.
  • Worked with the Finance team to identify cost management problems and to implement a performance turnarounds strategy so that the P&L could be financially viable for a proposed merger.
  • Within short period, achieved all key objectives to ensure all residents received a service driven and safety-first nursing and care model whilst controlling risks and costs of delivery.
  • Collaborated with people's culture teams to increase productivity of production teams 67%

DIRECTOR

OF CARE & SERVICES
  • State Manager and are tasked with overseeing both aged care services and running of independent living complex that was adjacent to nursing home.
  • Key accountability was given for resolving issues pertaining to operational efficiency, compliance, service improvement, and staff engagement/staff.
  • Delivered reform in care services for both aged care facilities (65 bed capacity) and independent living (30 bed capacity) complex, bringing greater cohesion amongst teams, carers and families
  • Managed a $3 million P&L and ACFI that generated was about $190/per resident/day
  • Managed budget, ensuring that resources utilised in cost efficient and identified any potential cost overruns.
  • Actively engaged in PR activities to increase occupancy rates to maximum levels and maximised resources to raise revenue through offering services such as private physios for clients.

Senior Consultant

Aged and Community Care Providers Association
2023.03 - Current
  • ACCPA offers a consultancy service to members, providing expert professional recommended solutions in areas of aged and community care management, compliance, governance, board training and Strategic planning
  • These services draw on the up-to-date and comprehensive knowledge base of ACCPA
  • As an ACCPA Consultant I deliver on ACCPA's vision, focusing on building capacity, Sustainability and supporting members to evolve and grow successfully and to achieve excellence in providing quality care and services and a positive experience for older Australians.
  • Identified business issues through careful collaboration with key stakeholders
  • Analyzed problematic areas to provide recommendations and solutions
  • Assessed needs for projects and made proposals to senior executives
  • Developed custom solutions based upon clients' strict requirements
  • Monitored and managed staff performance to attain target metrics both individually and team unit
  • Identified key areas in need of improvement and implemented plans to rectify issues
  • Evaluated clients' needs and created plan of action to provide solutions
  • Increased company revenue through restructuring processes and advising executives on important decisions
  • Identified new revenue ideas and opportunities within existing markets
  • Created monthly forecast templates and resource management allocations for approved projects
  • Managed monetary transactions with perfect accuracy, which elevated customer satisfaction ratings.
  • Performed business research and financial analysis.
  • Managed monetary transactions with perfect accuracy, which elevated customer satisfaction ratings
  • Performed business research and financial analysis

SENIOR CONSULTANT

Aged and Community Services Australia
2020.09 - 2023.03
  • Aged and Community Services is the leading peak body for charitable and not for profit aged care providers
  • Supports cultural intelligence within organisation
  • Capacity building and strengthening workplace culture
  • Strategic leadership in planning and sustainability
  • Supports aged care leaders to understand and implement reforms
  • Quality standards review and gap analysis
  • Building systems to provide safe and quality care
  • Support to navigate adverse compliance outcomes and enhance systems for sustainable continuous improvement
  • Mentoring and coaching
  • Development and delivering training programs for ACSA members and specific to diverse organisations eg Quality standards; choice, dignity and diversity; clinical governance; assessment, care planning; monitoring and responding to consumer risk
  • Developed custom solutions based upon clients' strict requirements
  • Assessed needs for projects and made proposals to senior executives
  • Analyzed problematic areas to provide recommendations and solutions
  • Identified business issues through careful collaboration with key stakeholders

DIRECTOR OF CARE SERVICES

Lansdowne Gardens
2019.09 - 2020.06
  • Lansdowne Gardens is a multi-award winning architecturally designed residence that incorporates a state-of-the-art aged care residence within three significant heritage buildings with 92 beds based on an “extra service” model to enhance residents wellbeing
  • The Director of Care forms an important part of Lansdowne Gardens Senior Management Team
  • The role is ultimately responsible for the overall quality of care provided to residents and oversees the operational aspects of the facility including providing a high standard of senior management leadership for staff, clinical expertise, financial management, human resource (HR) management, and leading innovative care practices
  • Directed and led a workforce of 132 staff (residential care and clinical care teams) including business and workforce planning and systems to ensure the professional delivery of an appropriate person-centred model
  • Managed a P&L of $4 million whilst ensuring services reflected those a high net worth individual (resident)
  • Continuously monitored costs of delivery of operational, personnel, clinical, social and emotional services/programs to residents whilst working within tight controls of the P&L/budget
  • Standardised operational structures and systems and established a Quality Committee to ensure Lansdwone Gardens met rigid controls to maintain its accreditation and to be proactive in identifying potential risk
  • Maintained occupancy rates of >96% through strategic contribution to marketing efforts
  • This will include meeting prospective residents and attending/speaking on open days
  • Implemented focus groups and strategy committees that ensured partnership between representatives, care recipients, staff and executives, and was hailed a complete success
  • Worked closely with the clinical team including physios, doctors, nurses and the clinical care manager to discuss ongoing requirements and to support and educate the team on compliance and clinical governance
  • Provided ongoing updates to the Ministry of Health and Aged Care Quality Commissioner on compliance programs
  • Engaged with third-party specialists such as psych geriatricians, speech pathologist, occupational therapists, etc to ensure Lansdowne Gardens maintained proactivity to delivering specialist care whilst maximising revenues
  • Worked with the ACFI Manager to ensure that appropriate levels funding was allocated accordingly
  • Implemented staff well-being and skill-based training programs to ensure the staff remained engaged
  • Provided leadership and direction to a 2 x Clinical Care Managers, an Executive Chef, Leisure and lifestyle Coordinator, a Property Manager
  • Focused on talent development and performance management.

Pride Living
2019.05 - 2019.09
  • Pride Living is a specialist consulting group within the aged care industry, with an experienced team that assists aged care providers to maximise returns and resident outcomes through financial, operational, clinical, governance and change management

St Brigid's Nursing Home, Maroubra
2018.12 - 2019.04
  • St Brigid's is part of the Greengate villages portfolio, representing a new era in retirement living and aged care with each village offering a wide range of apartments for independent and assisted living, as well as a boutique aged care home for residents who require 24 hour care.

FACILITY MANAGER

RSL Life Care
2017.04 - 2018.11
  • RSL Life Care is a not-for-profit organisation providing high quality and carefree retirement villages and nursing to over 7,500 residents in 25 retirement villages and 26 Aged Care Homes in NSW and ACT
  • Responsible for managing the Aged Care Facility of RSL Life Care, providing quality nursing and personal care services and meeting the individual needs of residents
  • The role reported to the Executive GM
  • Oversaw the day-to-day operations of this 70-bed care facility with upwards of 84 staff employed to ensure care governance strategies were adopted whilst managing P&l, budget, personnel, systems, services and compliance
  • Upheld compliance with government legislation, policy and guidelines for providing aged care
  • Maintained accurate, current and relevant documentation as required for government bodies and ANZAC village
  • Created an environment of continuous improvement, with special reference to aged care
  • Reviewed policies and procedures and implemented new developments according to accreditation requirements
  • Managed accurate and timely Aged Care Funding Instrument (ACFI) assessments and submissions and participate in accreditation and ACFI Audits, while maintaining accreditation standards
  • Open transparent communication channels for residents and staff to distribute information, and introduced client- centric development programs for students, staff and volunteers
  • Developed a workplace that encouraged staff development and education and created a learning environment in the ANZAC village by partnering with TAFE and Universities
  • Led the recruitment framework to ensure the business employed qualified individuals to support service and operational goals
  • Oversaw the on boarding of new staff members
  • Conducted ongoing performance reviews.

Clinical Manager

BUPA Care
2016.01 - 2017.01

Education

Accredited Career Coach - Coaching

Glowup Career, Australia
05.2022

MBA -

Australian Institute of Business, Australia
2017

BSc. - Nursing

Laurea University of Applied Science, Finland
2005

Skills

  • Scripting and Documentation
  • Investigation Skills
  • Correspondence Writing
  • Client Requirements
  • Complaint Management
  • Quality Inspections
  • Business Operations
  • Corrective Action Planning
  • Risk Mitigation Planning
  • Project Coordination
  • Document Review
  • Stakeholder Meetings

Accomplishments

  • Achieved reduced workforce turnover through effectively helping with workforce planning.
  • Consistently met company standard times and individual productivity goals.
  • Supervised team of 150 staff members.
  • Collaborated with team of 5 in the development of clinical governance and training programs.
  • Documented and resolved adverse to moderate safe and quality issues which led to reaccredation of the service by the regulatory body and better outcome for all stakeholders

Certification


  • Accredited Practitioner CILCA
  • Accredited Career CoachGlowup Careers
  • Accredited Leadership CoachJohn Maxwell

Timeline

Senior Consultant - Aged and Community Care Providers Association
2023.03 - Current
SENIOR CONSULTANT - Aged and Community Services Australia
2020.09 - 2023.03
DIRECTOR OF CARE SERVICES - Lansdowne Gardens
2019.09 - 2020.06
- Pride Living
2019.05 - 2019.09
- St Brigid's Nursing Home, Maroubra
2018.12 - 2019.04
FACILITY MANAGER - RSL Life Care
2017.04 - 2018.11
Clinical Manager - BUPA Care
2016.01 - 2017.01
RISK, QUALITY & COMPLIANCE CONSULTANT - Fairview Nursing Home
DIRECTOR - OF CARE & SERVICES
Glowup Career - Accredited Career Coach, Coaching
Australian Institute of Business - MBA,
Laurea University of Applied Science - BSc., Nursing


  • Accredited Practitioner CILCA
  • Accredited Career CoachGlowup Careers
  • Accredited Leadership CoachJohn Maxwell
Annastacia Wainaina